MARY HILL
Newark,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Data Entry Clerk
Hackensack Meridian Health
06.2020 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Entry Clerk
Levy N Reppel
06.2019 - 06.2020
- My duties at levy are to take the orders that comes in that are new and old and put them in the system
- And make sure all the information that the doctor orders are correctly and answer any questions they may have.
Food Service Worker
United Airlines
06.2017 - 04.2019
- My position at United was I cater the food for the flights that goes out
- Sometimes I had to hand make the food for certain flights and pack it as well
- And some days I would just pack the flights
- We also had to keep track of the temperatures of the food and made sure everything was fresh and always on ice.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Clerk, Omni
Serv
01.2017 - 04.2017
- Provide friendly customer service
- I work the equipment rooms which we have three and what I do is assign the boxes to the lead that is assign to the gate that day
- I also assign scanners, radios to ramps agents, managers, leads, and also the supervisor
- I also file paperwork and put the information that needs to be in the system that united ask of and what they need.
Supervisor Security
Airserv Corp
11.2014 - 12.2016
- Began as a plane cleaner and transfer over to wheelchair which I later got move to doing VBC because they needed workers
- Within a couple of months I got promote it to supervisor
- I oversaw five agent's everyday where I would give them their breaks and lunch breaks and anything else I had to do
- I would jump in help when the security lines would get long and very busy.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Medical Assistant -
Hartford Job Corps Academy
Hartford, CT12.2014
High School Diploma -
Weequahic High School
Newark, NJ12.2008
Skills
- Computer Skills (4 years)
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service (5 years)
- Data Entry
- Typing
- Customer Service
- Coordination
- Microsoft Outlook
- Computer Proficiency
Certification
- Certified Phlebotomist
- Certified Clinical Medical Assistant (CCMA),
- Certified in Customer Service
Willingtorelocate
Newark, NJ
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative/Data Entry Clerk
Hackensack Meridian Health
06.2020 - 09.2024
Data Entry Clerk
Levy N Reppel
06.2019 - 06.2020
Food Service Worker
United Airlines
06.2017 - 04.2019
Clerk, Omni
Serv
01.2017 - 04.2017
Supervisor Security
Airserv Corp
11.2014 - 12.2016
High School Diploma -
Weequahic High School
Medical Assistant -
Hartford Job Corps Academy
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