Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daylinda Conway

San Leandro,CA

Summary

Proven Staff Accountant at MSAS Freight Company, adept in account management and Microsoft Excel, enhanced transaction accuracy and maintained meticulous records. Demonstrated exceptional complaint handling, boosting customer loyalty. Known for outstanding communication and a robust work ethic, significantly contributing to team and customer satisfaction.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

26
26
years of professional experience

Work History

Customer Service Representative/Data Entry Clerk

The Palace Casino
11.2008 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Staff Accountant

MSAS Freight Company
01.1994 - 06.2000
  • Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Education

Associate of Science - Computer Programming

Computer Learning Center
San Francisco, CA
03-1992

Skills

  • Account management
  • Complaint handling
  • Account updating
  • Computer proficiency
  • Customer satisfaction measurement
  • Data entry
  • Filing
  • Follow-up skills
  • Microsoft Excel
  • Recordkeeping strengths

Timeline

Customer Service Representative/Data Entry Clerk

The Palace Casino
11.2008 - 04.2020

Staff Accountant

MSAS Freight Company
01.1994 - 06.2000

Associate of Science - Computer Programming

Computer Learning Center
Daylinda Conway