Amanda Addison

Answered constant flow of customer calls with minimal wait times

Actively answered any questions they may have , while performing general customer service skills to the best of my ability {Current Customer}

Responsible for reaching out and retaining new/potential customers

Sales/Scheduling/Data Entry/Hospitality

• Fostered vital customer relationships to generate $16,000 per month on average of new customer sales for my team. {Received Kirby Sales Team of the Month, 12 months out of 14}
• Trained and mentored new sales representatives.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with pre op/post op care to minor age children with physical/developmental/mental challenges
• Aided parents/families of the minor children with any obstacles they may encounter during and after there hospital stay

• Completed clerical tasks such as filing, copying, and distributing mail.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Assisted with new customer loan applications and loan closings

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Planned and directed activities for Adults with physical/mental disabilities that attended our agencies Adult Day Training program
• Responsible for scheduling and ensuring that all patients where accompanied by staff to doctors appointments, home visits, etc.
• Conducting interviews/over seeing training ptograms for prospective employees/staff of the A.D.T Center