Ashley Martin
Mountain House,USA
Summary
Administrative assistant and receptionist duties . Multi phone line and triage experience, inventory and restocking knowledge. Purchase order log, knowledge of I9 and W4 forms . Medical and dental terminology , insurance verification, medical and dental office scheduling , checking in and out patients and collecting copays .
Overview
1
1
Certification
12
12
years of professional experience
Work History
Data Entry Clerk/Customer Service Representative/Accounting
JAM Services Inc
Livermore, CA
01.2026 - 05.2026
- Entered data into company database with high accuracy and efficiency, contributing to streamlined operations.
- Executed data entry tasks including Quickbooks management, office inventory, scanning and copying documents, processing vendor invoices, releasing accounts payable checks, submitting gas receipts, and updating material packing slip invoices on shipping logs to ensure timely and accurate financial transactions.
- Verified information for accuracy and completeness prior to submission, ensuring reliable data integrity.
- Managed electronic files and organized documents for easy access.
To-Go Specialist
Chili's Grill & Bar
Livermore, CA
08.2025 - 01.2026
- Hosted guests, ensuring smooth and welcoming experiences. Managed to-go orders for customer convenience, processing payments, restocking all to-go items. Transported food orders to tables to ensure timely service
- Managed to-go orders for customer convenience, processing payments, restocking all to go items, Transported food orders to tables to ensure timely service
- Assisted guests with menu selections and answered questions about food items.
- Maintained cleanliness of work areas to ensure safe food handling practices.
Administrative Assistant
BSM Facility Services Group
Concord, CA
09.2024 - 06.2025
- Answering multiple phone lines, Restocked supplies to maintain operational efficiency. , Managed inventory supply for seamless operations. , Faxed essential paperwork to support daily operations. , Scanned documents for digital record-keeping and easy access. Handled correspondence and emailing to support team communication. . Processed new employee paperwork for onboarding procedures. , Executed payment of company bills via phone to maintain financial obligations. . Assisted sales representatives with phone calls and email correspondence. Facilitated communication by managing calls, emails, and scanning documents.. Mailed envelopes via FedEx to ensure timely delivery of documents.
- Coordinated schedules for team meetings and appointments to ensure efficient time management.
- Managed office supplies inventory and placed orders to maintain stock levels.
- Prepared reports and presentations for internal and client meetings to facilitate clear communication and support decision-making.
Office Manager
San Ramon Spine and Sports Rehab
San Ramon, CA
05.2023 - 02.2024
- Verified insurance, scheduled appointments, and checked voicemails daily to ensure smooth operations., Received and processed incoming faxes daily to support communication and workflow., Conducted DOT physical examinations and scheduling , Insurance authorization for visits, Scheduled QME appointments and prepared notices to improve patient care., Checked the mailbox daily to retrieve important correspondence and ensure prompt responses., processing checks, Collected co-pays and balances from appointments to maintain accurate financial records. Managed Qualified Medical Evaluator billing, daily superbills, drug screening collection
- Conducted DOT physical examinations and scheduling
- Insurance authorization for visits,
- Checking mailbox daily, processing checks,
Treatment Coordinator
Livermore Smiles Dentistry and Orthodontics
Livermore, CA
01.2019 - 05.2023
- Utilized Dentrix software for patient management. Completed insurance verification before treatments. Scheduled patients, returned voicemails, collected copays, and updated insurance. Coordinated treatment plans for future dental procedures to align patient needs with clinic capabilities. Followed up on faxes and translated for Spanish-speaking patients. Documented periodontal conditions chairside for accurate patient records.
- Coordinated patient appointments and managed scheduling conflicts efficiently.
- Communicated with insurance providers to verify patient coverage and benefits.
- Assisted in preparing treatment plans and explaining procedures to patients.
Health Information Management Specialist
Stanford Health Care
Pleasanton, CA
09.2016 - 01.2019
- Pulled delinquent medical records for physicians to ensure timely . Collected discharged paperwork from all hospital units for processing. from all units to assemble , receiving and sending medical records, Managed birth certificate documentation for patients in the labor and delivery unit. for labor and delivery unit, updating signed physician records in the system.
- Assisted in coding medical diagnoses and procedures accurately.
- Facilitated training sessions for new health information staff.
- Pulled delinquent medical records for physicians to ensure timely completion, Collected discharged paperwork from all hospital units for processing. from all units to assemble , receiving and sending medical records, birth certificate clerk for labor and delivery unit, updating signed physician records in the system.
Medical Receptionist
Dr.Dianne Martins Office
Fremont, CA
01.2014 - 09.2016
- Managed appointment scheduling and confirmed patient visits.
- Provided warm greetings to patients upon arrival and checked in visitors efficiently.
- Greeted patients warmly and efficiently processed visitor check-ins to enhance patient experience.
- Handled patient inquiries and provided detailed information on services to support patient understanding and satisfaction.
Administrative Assistant
BSM Construction, Inc.
Education
Medical Billing & Coding (Certificate) -
US Career Institute
RemoteHigh school diploma -
Carrington College California-Antioch
Antioch, CAHigh school diploma -
Heritage High School
Brentwood, CASkills
- Food safety management
- Communication skills
- Construction
- Proofreading
- Guest relations
- Patient interaction
- Implantology
- Dental clinic
- Health insurance
- Triage
- Google Sheets
- Data entry
- Dental receptionist
- Employee relationship building
- Sales transaction processing
- Receptionist experience within hospitality industry
- Office experience
- Assistance experience within finance industry
- Office Management
- Schedule management
- Workers' compensation law
- Mobile applications
- Commercial construction
- Computer operation
- ICD-10
- CRM system proficiency
- Restaurant experience
- Patient registration
- Patient scheduling systems
- Financial transaction processing
- Inside sales
- Basic math
- Multitasking
- Medicare
- Clinic
- Hospital experience
- Computer skills
- Client interaction via phone calls
- Medical office experience
- Medical Receptionist
- Records management
- Grammar
- Experience
- Sleep medicine
- Negotiation
- Microsoft Outlook
- Calendar
- Accounting and finance experience
- Phone communication
- Retail sales transactions
- Treatment plan development
- Laboratory experience
- Casualdining experience
- Face-to-face communication
- Assistance experience within retail industry
- Medical billing
- Record keeping
- Administrative experience
- Medical assisting
- Problem-solving
- Fluent
- Medical insurance coverage verification
- Dental implants
- ICD coding
- Copy machines
- Telephone systems
- Training
- Bilingual
- Medical coding for insurance companies
- Team development
- Technical Proficiency
- Dental treatment planning
- Payment posting in medical billing systems
- Shipping & receiving
- Insurance medical billing
- Office phone management
- Treatment planning
- Phone etiquette
- HIPAA
- Microsoft Office
- ICD-9
- Phone etiquette (10 years)
- Hospitality
- Data entry in Excel
- Client communication
- Computer literacy
- Interpersonal skills
- Medical administrative support
- Adaptability
- Attention to detail
- Patient treatment planning
- Self-direction
- Decision making
- Patient charting
- 10 key typing
- Relationship selling
- Office (as sales environment)
- Task prioritization
- Food handling
- Financial acumen
- Medical claims processing
- Google Docs
- Clear language communication
- Distribution center
- Multi-line phone systems
- Healthcare practice team management
- Guest services
- Microsoft Access
- Microsoft Teams
- Handling customer inquiries
- Conflict management
- Dental office experience
- Medical Records
- Foreign language proficiency
- DRG
- Maintaining patient confidentiality
- Administrative tasks
- Primary care
- Phone answering
- Dental insurance
- Microsoft Powerpoint
- Accounting
- Windows
- Clinical trials
- Documentation review
- Writing skills
- Teamwork
- Dental terminology
Certification
- Medical Billing Certification
- Driver's License
- Certified Medical Assistant
- RHIA
- Medical Coding Certification
Additional Information
Authorized to work in the US for any employer
Languages
- Spanish
- Multilingual
- Bilingual
- English
Personal Information
Willing To Relocate: Anywhere
Timeline
Data Entry Clerk/Customer Service Representative/Accounting
JAM Services Inc
01.2026 - 05.2026
To-Go Specialist
Chili's Grill & Bar
08.2025 - 01.2026
Administrative Assistant
BSM Facility Services Group
09.2024 - 06.2025
Office Manager
San Ramon Spine and Sports Rehab
05.2023 - 02.2024
Treatment Coordinator
Livermore Smiles Dentistry and Orthodontics
01.2019 - 05.2023
Health Information Management Specialist
Stanford Health Care
09.2016 - 01.2019
Medical Receptionist
Dr.Dianne Martins Office
01.2014 - 09.2016
Administrative Assistant
BSM Construction, Inc.
Medical Billing & Coding (Certificate) -
US Career Institute
High school diploma -
Carrington College California-Antioch
High school diploma -
Heritage High School