Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies and Interests
Generic

Kaitlyn McDonald

Summary

I am a motivated, reliable, hardworking person looking for an entry-level, full-time opportunity with room for career growth. I am an analytical thinker who can quickly spot relevant patterns and issues with the ability to creatively problem solve to resolution. I'm not afraid to get my hands dirty, and work great alone or in a team. My Strengths include attention to detail with excellent organizational skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cook

MorseLife Health System
04.2025 - Current
  • Maintained a clean and sanitary workspace, ensuring compliance with food safety regulations.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Provided meal service and interacted with residents in Memory Care unit
  • Worked alone daily to provide Breakfast and Lunch service to 90 residents

Server

MorseLife Health System
08.2023 - 04.2025
  • Cultivated Staff-Resident relations by serving in a positive and enthusiastic manner
  • Worked alone managing to-go orders and room service delivery on daily basis
  • Earned experience in concierge services such as room service order filling, delivery, and taking orders over the phone.
  • Trained new employees on basic job requirements, expectations, and procedures
  • Maintained dining room cleanliness by performing task such as sweeping, moping, changing table cloths, and folding napkins
  • Prepared food and served alcohol for residents while adhering to food safety regulations and guidelines
  • Maintained calm demeanor during busy and stressful meal periods
  • Explained menu items and suggested appropriate options for food allergy concerns and resident preferences
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Customer Service Representative

INSURANCE EXPRESS
07.2022 - 12.2022
  • Responsibilities included managing incoming calls, maintenance of Insurance policies both digital and hard copy, managed insurance company inquiries, resolved service problems, documented customer requests, and finalized policy adjustments
  • Assisted insurance agents and sales representatives in resolving customer complaints

Pharmacy Customer Service Associate

WALGREENS
05.2022 - 11.2022
  • Responsibilities included greeting guests, customer service in the main store and pharmacy, point of sale, restocking shelves, intake and initial processing of new prescriptions and refills, managed incoming calls in main store and pharmacy

Volunteer

The Big and Small Dog Ranch Rescue
05.2021 - 02.2022
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Cared for over 40 dogs by feeding, taking dogs for walks, cleaning/sanitizing "bunkhouses" or stalls where dogs were kept
  • Supervised play between all 40 dogs at one time by volunteering for a position that required additional training known as "playgroup" (This period is crucial for dogs to build up their socialization, and increases adoptability)
  • Provided companionship and comfort to dogs in need of extra love and attention.
  • Volunteered for property maintenance positions, which included window washing, movement of construction materials, use of power tools, fence building, and more.

Education

High School Diploma -

Florida Virtual School
05.2022

Skills

  • Proficient in Microsoft Office Suite
  • Ability to communicate in a clear, professional, and calm manner
  • Resilience Under Pressure
  • Ability to organize multiple tasks and projects and maintain control of the workflow
  • Proficient with face-to-face and telephone customer relations
  • Proficient in Remote Payment Transactions
  • Point of sale systems
  • Advanced Memory Retention
  • Order delivery practices
  • Organizational systems

Certification

Insurance Customer Service Representative (CSR) - (4-40)

License Number G001033

Timeline

Cook

MorseLife Health System
04.2025 - Current

Server

MorseLife Health System
08.2023 - 04.2025

Customer Service Representative

INSURANCE EXPRESS
07.2022 - 12.2022

Pharmacy Customer Service Associate

WALGREENS
05.2022 - 11.2022

Volunteer

The Big and Small Dog Ranch Rescue
05.2021 - 02.2022

High School Diploma -

Florida Virtual School

Hobbies and Interests

  • Growing herbs, vegetables, or fruits in home gardens.
  • Cooking for friends and family gatherings.
  • Learning new cooking techniques and expanding my culinary skills.
  • Painting
  • Music
  • Photography


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