Cecilia Mecozzi
Madison,WI
Summary
Customer-focused professional with experience in enhancing operational efficiency and delivering high service standards. Skilled in Microsoft Office Suite and fluent in Italian, fostering positive customer experiences and driving team success. Organized and motivated, eager to apply time management and organizational skills in diverse settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Barista, Cook, Dishwasher, Customer Service Representative
Twisted Grounds
Madison, WI
10.2025 - Current
- Prepared and served high-quality beverages to customers daily.
- Operated espresso machines and other coffee equipment efficiently.
- Maintained cleanliness and organization of the coffee shop environment.
- Provided exceptional customer service by efficiently preparing coffee orders, maintaining cleanliness in food preparation and dishwashing areas, and organizing supplies using FIFO techniques.
Lead Preschool Teacher
Lutheran Church of the Living Christ Preschool
Madison, WI
05.2023 - 08.2025
- Developed engaging lesson plans for diverse preschool age groups.
- Led classroom activities for 12 two-year-olds, fostering early development and social skills.
- Coordinated activities that promote learning through play and exploration.
- Fostered a nurturing environment to support children's emotional and social growth.
- Applied creative problem-solving in arts, carpentry, and dramatic reenactments, enhancing children's engagement and learning.
Baker, Shift Lead
Crumbl Cookies
Madison, Wisconsin
01.2022 - 03.2023
- Baked with industrial ovens and mixed with industrial mixers, consistently handling food safely for up to 40 hours a week.
- Ensured cleanliness and safety in food handling by maintaining strict attention to detail in all practices.
- Achieved food safety certification, ensuring compliance with health regulations and enhancing operational standards.
Barista
Foundation Cafe
San Francisco, CA
09.2019 - 01.2020
- Prepared and served high-quality coffee beverages to customers.
- Prepared lattes, cappuccinos, and coffees while maintaining machines to ensure high-quality service.
- Operated espresso machines and brewing equipment efficiently.
- Maintained cleanliness and organization of the café environment.
- Conducted 3-hour training with Ritual coffee roasters in San Francisco, CA, enhancing coffee preparation skills.
Front of House barista, server and Shift Lead
Mission Pie
San Francisco, CA
10.2018 - 08.2019
- Provided table service and prepared coffee drinks.
- Demonstrated advanced knowledge of customer service interactions to resolve issues efficiently.
- Experience pouring and serving beer and wine.
- Experience slicing and preparing hot dishes and pies.
- Ensured cleanliness of dishes for seamless service flow.
- Utilized strong organizational skills to streamline daily operations.
- Led team to enhance collaboration and boost morale.
- Trained new employees and managed accurate drawer counts.
Hostess
Sushi Muramoto
Madison, WI
05.2018 - 09.2018
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed reservations and organized seating arrangements efficiently.
- Assisted servers by communicating guest needs and preferences promptly.
- Collaborated with coworkers to communicate effectively, answer phone inquiries, and utilize Aloha restaurant computer system.
- Facilitated communication among team members to improve teamwork and operational efficiency.
Sales Clerk
Burnie's Rock Shop
Madison, WI
06.2014 - 01.2018
- Assisted customers in selecting gemstones and minerals based on interests.
- Guided customers in selecting products by leveraging geology expertise, enhancing their shopping experience.
- Processed sales transactions accurately using point-of-sale system.
- Managed inventory by organizing and restocking display cases regularly.
Caterer
Monona Terrace Catering
Madison, WI
05.2016 - 01.2017
- Prepared diverse menus for events and private gatherings.
- Coordinated with clients to customize catering services.
- Managed food preparation and presentation for large-scale events.
- Acquired formal serving etiquette knowledge to enhance guest dining experience.
- Experience lifting heavy duty trays with plates and glasses.
Education
Associates degree - Software Development
Madison College
Madison, WI03-2026
Continuing education, Lead Teacher certification courses for Early Child Care
CCEI (Childcare Education Institute), Networxx, The Early Education Station
online01-2024
Masters Degree - Italian Literature
Middlebury College
Middlebury, Vermont06-2021
Bachelor's Degree - Italian, European Studies
University of Wisconsin-Madison
Madison, Wisconsin12-2017
Skills
- Customer engagement
- Team collaboration
- Italian fluency
- English fluency
- Proficiency in Spanish
- Proficient in Microsoft Office Suite
- Proficient in Excel
- Database management
- Introductory MySQL knowledge
- Introductory JavaScript knowledge
Certification
- Innerfire Yoga, Madison, WI, 04/23, 200 hour yoga teacher certification, completed certification.
- First Aid and CPR certification, 2023, 2025
Timeline
Barista, Cook, Dishwasher, Customer Service Representative
Twisted Grounds
10.2025 - Current
Lead Preschool Teacher
Lutheran Church of the Living Christ Preschool
05.2023 - 08.2025
Baker, Shift Lead
Crumbl Cookies
01.2022 - 03.2023
Barista
Foundation Cafe
09.2019 - 01.2020
Front of House barista, server and Shift Lead
Mission Pie
10.2018 - 08.2019
Hostess
Sushi Muramoto
05.2018 - 09.2018
Caterer
Monona Terrace Catering
05.2016 - 01.2017
Sales Clerk
Burnie's Rock Shop
06.2014 - 01.2018
Associates degree - Software Development
Madison College
Continuing education, Lead Teacher certification courses for Early Child Care
CCEI (Childcare Education Institute), Networxx, The Early Education Station
Masters Degree - Italian Literature
Middlebury College
Bachelor's Degree - Italian, European Studies
University of Wisconsin-Madison