- Passionate about balancing physical health with mental and emotional wellness
- Pilates
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Fashion and style
- I enjoy cooking for friends and family gatherings
- Avid Reader
- Watching Movies and TV Shows
- Sewing and quilting
Haley Masingale
Dallas
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
9
9
years of professional experience
Work History
Customer Service, Barista, Manager
Buon Giorno Coffee
03.2022 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Increased employee retention by implementing effective training programs and fostering a positive work culture.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
Customer Service, Sales Associate
Cost Plus World Market
08.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Kitchen Lead/Trainer, Stocker
Farmers Market of Grapevine
05.2020 - 02.2021
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
Cashier, Customer Service, Sales Associate/Bookseller
Barnes and Noble
10.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier, Stocker, Sales Associate
Designer Shoe Warehouse
04.2019 - 10.2019
- Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Increased sales of promotional items by informing customers about current offers.
Cashier, Server, Bartender
Ted E’s Kitchen
06.2018 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Concessionist, Usher, Box Officer, Cook/Server
Cinemark Tinseltown
03.2017 - 06.2018
- Worked efficiently under pressure, consistently meeting the needs of customers during peak times and special events.
- Adapted quickly to menu changes or promotional offerings, ensuring customers were well-informed about new items or discounts available.
- Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty programs and concession items to impact revenue.
- Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
Cashier, Stocker, Sales Associate
Kirkland’s
09.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Monarch Online
01-2016
Associate of Arts - Arts and Literature
Tarrant County College
Hurst, TXNo Degree - Fashion Design
Yellowbrick Fashion Design Fundamentals
01-2026
Skills
- Effective team collaboration
- Customer engagement
- Ensuring organizational efficiency
- Team development
- Managing store operations
- Customer transaction processing
- Dedicated work ethic
- Guest engagement
- Team leadership
- Prioritization and scheduling
- Collaborative decision-making
- Effective task delegation
Interests
Timeline
Customer Service, Barista, Manager
Buon Giorno Coffee
03.2022 - Current
Customer Service, Sales Associate
Cost Plus World Market
08.2021 - 11.2021
Kitchen Lead/Trainer, Stocker
Farmers Market of Grapevine
05.2020 - 02.2021
Cashier, Customer Service, Sales Associate/Bookseller
Barnes and Noble
10.2019 - 03.2020
Cashier, Stocker, Sales Associate
Designer Shoe Warehouse
04.2019 - 10.2019
Cashier, Server, Bartender
Ted E’s Kitchen
06.2018 - 11.2018
Concessionist, Usher, Box Officer, Cook/Server
Cinemark Tinseltown
03.2017 - 06.2018
Cashier, Stocker, Sales Associate
Kirkland’s
09.2016 - 03.2017
High School Diploma -
Monarch Online
Associate of Arts - Arts and Literature
Tarrant County College
No Degree - Fashion Design
Yellowbrick Fashion Design Fundamentals
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