Sierra Lowder
Fate,TX
Summary
Experienced financial professional with an associate's degree in Accounting and three years of customer service expertise. Demonstrates skills in fraud detection and banking operations, including teller transactions and account openings. Leverages strong analytical abilities and customer service knowledge to enhance client experiences in a Teller position.
Overview
2
2
years of professional experience
Work History
Barista/Customer Service Representative
Starbucks
Rockwall, TX
05.2025 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted customers with menu selections and provided product recommendations.
- Engaged customers, creating a welcoming atmosphere in the café environment.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth service during busy hours.
Finance Associate
American National Bank of Texas
Heath, TX
08.2025 - 04.2026
- Monitored account activity for discrepancies, reporting findings to management to support informed decision-making.
- Balanced cash drawer to maintain financial integrity and accountability. and prepared daily reports for review.
- Opened checking and savings accounts while adhering to company guidelines to prevent fraud.
- Promoted bank services to customers during interactions, enhancing their experience and fostering loyalty. to boost customer engagement.
- Handled customer complaints by actively listening and providing appropriate solutions. with professionalism and empathy.
- Maintained confidentiality of customer information in compliance with privacy regulations. of customer information at all times.
Customer Service Representative
Point Broadband
Wills Point, Texas
08.2024 - 08.2025
- Managed customer accounts and updated billing information promptly.
- Assisted customers with service inquiries and troubleshooting issues.
- Educated customers on product features and service plans clearly.
- Collaborated with team members to resolve complex customer concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- POS Systems
- Cash Handling
- Customer engagement
- Account management
- Fraud Detection
- Microsoft Office
- Accounting
- Fiserv DNA & UX
Timeline
Finance Associate
American National Bank of Texas
08.2025 - 04.2026
Barista/Customer Service Representative
Starbucks
05.2025 - Current
Customer Service Representative
Point Broadband
08.2024 - 08.2025
Associate of Science - Accounting
Southern New Hampshire University