Hollie Peterson Wallace
Wrentham
Summary
I am a newly licensed esthetician eager to apply my skincare and product knowledge in a dynamic esthetic practice. I want to contribute my time to a company that ensures hands-on practices, opportunities for learning, and a positive atmosphere for clientele and peers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista and Customer Service Representative
Starbucks
11.2024 - Current
- Efficiently managed transactions and crafted beverages, boosting customer satisfaction
- Quick adaptability and multitasking skills when under pressure
- Maintained precise cash handling and inventory tracking, ensuring accuracy in orders
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
General Manager and Cashier
Sunshine Tomato
05.2024 - 11.2024
- Maintained 100% product information and pricing accuracy, enhancing customer shopping experience
- Proactively resolved issues, leading to a significant increase in customer satisfaction
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Cilla's Coffeehouse
02.2021 - 03.2023
- Maintained a clean and organized workspace, promoting a pleasant environment for customers and peers
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
Licensed Aesthetician -
Tri-County Regional Vocational Technical School
Franklin, MA06.2024
High School Diploma -
Mount Saint Charles Academy
Woonsocket, RI01.2018
Skills
- Soft waxing
- Hard waxing
- Communication skills
- Scheduling skills
- Customer service
- Managerial services
- Upselling
- Retail sales
- Skin analysis
- Facial treatments
- Chemical peels
- Eyebrow shaping
- Lamination
- Tinting
- Massage techniques
- Product knowledge
- Time management
- Patience and empathy
- Reliability and punctuality
- Exceptional customer service
- POS systems
Certification
- Massachusetts Esthetician License, 06/01/24
- CPR/First Aid, Blue Cross, 2024
Timeline
Barista and Customer Service Representative
Starbucks
11.2024 - Current
General Manager and Cashier
Sunshine Tomato
05.2024 - 11.2024
Cashier
Cilla's Coffeehouse
02.2021 - 03.2023
High School Diploma -
Mount Saint Charles Academy
Licensed Aesthetician -
Tri-County Regional Vocational Technical School
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