Eyvette James
Redlands,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in Logistics industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lineage Logistics LLC
Colton
05.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Starcrest Products of California
Perris
01.2020 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Cosmetology License -
Salon Success Academy - Upland
Upland, CA09-2023
High School Diploma -
Crenshaw Arts-Technology Charter High School
Los Angeles, CA06-2015
Skills
- Customer Outreach
- Customer Service Excellence
- Customer Complaint Resolution
- Adherence To High Customer Service Standards
- Data Entry Skills
- Inbound And Outbound Calling
- Positive And Professional
- High-Energy Attitude
- Active Listening
- Body Hair Removal
- Skin Exfoliation
- Hair Styling
- Men And Women Haircuts
- Relationship Building
- Waxing Treatments
- Waxing And Hair Removal Techniques
- Facial Product Application
Certification
- Licensed Cosmetologist
Timeline
Customer Service Representative
Lineage Logistics LLC
05.2023 - Current
Customer Service Representative
Starcrest Products of California
01.2020 - 01.2022
Cosmetology License -
Salon Success Academy - Upland
High School Diploma -
Crenshaw Arts-Technology Charter High School