Emily Hinojosa
Wadsworth,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CHAMPRO Sports
Bannockburn , IL
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Terlato Wine
Bannockburn , IL
02.2022 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Data Analyst
Consumers Credit Union
Mundelein, IL
11.2021 - 02.2022
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Developed dashboards with Tableau to monitor key performance indicators.
- Created predictive models to forecast customer behavior.
- Provided data-driven solutions to support decision making.
- Optimized existing database structures for better performance on analytics tasks.
- Maintained documentation of all the processes related to Data Analysis.
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
- Collected, tracked and reviewed data to evaluate business and market trends.
Education
High School Diploma -
Waukegan High School
Waukegan, IL06-2018
Skills
- Customer Outreach
- Delivery Monitoring
- Customer Consulting
- Data Entry Skills
- Documentation And Notes
- Administrative Tasks
- Paperwork Processing
- Delivery Scheduling
- Order Fulfillment
- Customer Engagement
- Customer Satisfaction
- Online Chat And Email
- Billing Arrangements
- Payment Processing
- Outbound Calling
- Csr Support
- Inquiry Tracking
- Positive And Constructive Feedback
- Positive And Professional
- Willingness To Lead
- High-Energy Attitude
- Customer Complaint Resolution
- Customer Service Excellence
- Customer Needs Assessment
- Customer Experience Improvement
Timeline
Customer Service Representative
CHAMPRO Sports
05.2023 - Current
Customer Service Representative
Terlato Wine
02.2022 - 03.2023
Data Analyst
Consumers Credit Union
11.2021 - 02.2022
High School Diploma -
Waukegan High School