Jasmine Foley
Houston,United States
Summary
Customer Service Representative experienced in managing inquiries and resolving billing issues within healthcare and collections management. Achieved significant reductions in delinquency rates through effective conflict resolution and active listening. Focused on enhancing customer satisfaction and fostering strong client relationships while efficiently handling large volumes of inbound calls.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Encoura
Houston, Tx
07.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed multiple customer interactions through various channels effectively using ai assistance .
- Assisted students with inquiries and resolved issues promptly.
- Responded to inquiries from students regarding the status of their financial aid application or award package.
- Assisted students with completing financial aid applications, providing instructions and guidance.
- Facilitated clear communication among students, parents, and financial aid officers, improving understanding of processes and options. between students, parents, and financial aid officers.
- Provided guidance on financial aid programs and funding options available.
- Maintained accurate student records in the financial aid management system.
- Utilized CRM systems to track customer interactions and maintain records.
- Documented customer feedback to identify trends, contributing insights for targeted service improvements.
- Analyzed student budgets to determine eligibility for need-based grants or scholarships based on income levels.
- Conducted outreach activities at high schools and colleges to promote awareness of available financial aid options.
Customer service representative
Alorica inc
Humble, Texas
09.2024 - 05.2026
- Handling customer claims inquiries including co insurance and co payments, assisted with renewal and re-issue for prescriptions.
- Assisted patients with inquiries regarding insurance and billing processes.
- Collected payments from patients and entered them into the billing system accurately.
- Maintained detailed records of customer interactions in the CRM system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Answered customer questions about prescribed and OTC medications.
- Processed medical claims paperwork including authorizations, referrals, and pre-certifications.
- Handling customer claims inquiries including co insurance and co payments, assisted with renewal and rell for prescriptions.
- Processed medical insurance claims to calculate copayments.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Updated patient files in accordance with company policy and procedure guidelines.
Customer service representative
Alltran financial
Houston, United States
06.2019 - 09.2024
- Assisted customers with account inquiries and resolved billing disputes efficiently.
- Handling customer inquiries in regards to customer credit card billing account, processing past due payments, providing member with accurate information in reference to credit card account, collections
- Developed strong relationships with clients, facilitating timely payments and effectively addressing outstanding invoices.
- Assisted customers with account inquiries, efficiently resolving billing disputes to enhance customer satisfaction.
- Negotiated payment plans with customers to facilitate debt recovery.
- Contacted customers and explained debt management to encourage timely debt payments.
- Negotiated payment plans with customers to support debt recovery and improve payment compliance.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Reviewed credit reports to assess risk and determine eligibility for financing.
Education
High School Diploma -
Willowridge
Houston, United StatesSkills
- Customer service
- CRM software proficiency
- Customer engagement
- Customer inquiries
- Customer assistance
- Customer follow-up
- Order management
- Order processing
- Billing processing
- Transaction support
- Issue resolution
- Inquiry resolution
- Call center experience
- Live chat support
- Technical support
- Account monitoring
- Account support
- Account verification
- Billing management
- Collections processing
- Payment options
- Payment negotiation
- Flexible payment
- Data entry
- Data entry efficiency
- Time management
- Multitasking
- Team collaboration
- Teamwork orientation
- Conflict resolution
- Problem-solving
- Problem resolution
- Negotiation skills
- Empathy
- Active listening
- Customer advocacy
- Customer outreach
- Customer feedback
- Communication strategy
- Microsoft Outlook
- Microsoft PowerPoint
- POS systems expert
- Shipping and receiving
- Record keeping
- Quality control
- Quality assurance controls
- Sales analysis
- Accounts receivable tracking
- Collections best practices
- Feedback collection
- Helping with medication
- Prescription management
- Billing procedures
- Money handling
- Account verification
- Account support
- Collections processing
- Flexible payment
- Billing procedures
- Customer outreach
- Teamwork orientation
- Customer feedback
- Data entry efficiency
Languages
English, Native
Timeline
Customer Service Representative
Encoura
07.2026 - Current
Customer service representative
Alorica inc
09.2024 - 05.2026
Customer service representative
Alltran financial
06.2019 - 09.2024
High School Diploma -
Willowridge