FERNANDO TEUTLI
To obtain a management position utilizing supervisory skills Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets. Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
8 Months- Resolved customer inquiries by phone and email with accurate product and order information.
- Processed orders, returns, and replacements while maintaining detailed account records.
- Coordinated with sales, shipping, and warranty teams to resolve service issues quickly.
- Documented complaints and service requests in CRM systems for timely follow-up.
- Managed difficult customer situations with professionalism and effective problem-solving.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Inside Sales Representative
8 Months- Managed customer inquiries and prepared accurate steel quotes
- Coordinated order entry, pricing updates, and shipment follow-up
- Maintained strong communication with production and dispatch teams
- Resolved order discrepancies by reviewing specifications and inventory records
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
Hybrid Sales Representative
5 Years 1 Month- Boosted client satisfaction by promptly addressing concerns and delivering exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Drove sales revenue growth by identifying and targeting high-potential accounts.
- Identified and tapped into new markets, significantly expanding customer base.
- Cultivated repeat business by building trust-based relationships with key accounts through consistent communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Manager
4 Years 1 Month- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Owned customer issues and ensured timely resolution.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and mentored associates on customer service techniques to enhance performance.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Evaluated team member performance regularly, identifying improvement areas and developing action plans.
Staffing Provider
9 Months- Completed two assignments for a staffing provider.
- Coordinated candidate placement and assignment matching to align skills with client staffing needs.
- Reviewed applicant information for accuracy, completeness, and job readiness before submission.
- Communicated scheduling updates and placement details between clients, candidates, and internal teams.
Assistant Manager
6 Years- Motivated associates to consistently meet weekly sales goals
- Motivated and encouraged associates to meet weekly goals and achieve merits
- Maintained high customer service standards, enhancing customer satisfaction
- Kept customer service standards high
- Managed product resets for various departments and revisions for different departments within the store
- Trained and coached associates to exceed company standards