Mary Williams
Midland,VA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CFC Farm And Home Center
Morrisville , VA
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Set up deliveries for customers.
- Took customer phone calls answering questions, taking orders, etc.
- Set up transfers from store to store within the company.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
General Farm Hand
Stalard road farm
Rixeyville, VA
09.2021 - 03.2022
- Assisted in the planting and harvesting of crops.
- Conducted routine maintenance on farm equipment and machinery.
- Monitored livestock health and nutrition.
- Maintained fences, gates, barns and other farm structures.
- Organized storage areas for feed, hay, straw and other supplies.
- Prepared soil for planting by tilling or plowing fields.
- Weeded gardens or crop areas by hand or with hoes.
- Assisted in the sorting of produce at harvest time.
- Cleaned out stalls, pens and barns to maintain a hygienic environment.
- Helped make products to sell.
- Helped sell products at markets.
Skills
- Customer Feedback Management
- Customer Queries
- Customer Experience Improvement
- Customer Outreach
- Excellent Written And Oral Communication
- Customer Inquiries
- Customer Assistance
- Accurate Order Fulfillment
- Customer Service Excellence
- Delivery Scheduling
- Order Placement
- Order Fulfillment
- Order Processing
- Customer Surveys
- Retail Store Support
- Shipping, Receiving, And Warehousing
- Customer Support
- Customer Engagement
- Calm Demeanor
- Escalated Customer Support
- Client Relationships
- Client Relations And Retention
- Retail Sales Customer Service
Timeline
Customer Service Representative
CFC Farm And Home Center
03.2023 - Current
General Farm Hand
Stalard road farm
09.2021 - 03.2022