Breaaunah Huff
West Valley City,UT
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Conduent
Sandy, UT
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
Department of Veterans Affairs
Salt Lake City, UT
03.2020 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Concentrix
Taylorsville , UT
03.2019 - 01.2020
- Troubleshooting cellphones
- Helping customers pay their phone bills trough autopay
- Provided accurate information
- Changed customers phone numbers
- Explained customers billing information to them.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Black Turtle Services
Sandy, UT
04.2018 - 03.2019
- Helped customer's register for insurance
- Answered any questions the customers had
- Provided accurate information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
Harland Clarke
Salt Lake City, UT
03.2017 - 01.2018
- Helped customer's reset their passwords
- Provided accurate information
- Answered questions customers had
- Called out to customer's to see how their terminal was working.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Cashier
Wendys Restaurant
Salt Lake City, UT
02.2017 - 03.2017
- Provided excellent customer service by taking orders out to customers and making sure everything was up to satisfaction
- Responsible for handling money and taking orders.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Office Administration Student
Weber Basin Job corps
06.2016 - 01.2017
- Hands on training with materials, equipment, programs, and skills associated with office Administration
- Internship on campus, Answering phones, filing paperwork, inputting data into excel spreadsheets, and organizing files for incoming students.
- Assisted in the development of marketing materials for student organizations.
- Provided guidance and support to fellow students on academic issues.
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
- Organized student-run clubs and activities.
- Researched new initiatives to improve student life on campus.
- Developed and implemented strategies to increase student engagement.
- Created content for the school's social media accounts.
- Planned and coordinated fundraising events for student organizations.
- Attended meetings with faculty members to discuss upcoming projects.
- Compiled data from surveys to assess student satisfaction levels.
- Facilitated communication between students and university administration staff.
- Conducted interviews with prospective students about their college experience.
- Advised classmates on course selection based on individual needs.
- Collaborated with peers to develop innovative solutions for educational challenges.
Customer Service Cashier
McDonald's Restaurant
Salt Lake City, UT
08.2015 - 02.2016
- Provided excellent customer service by taking orders out to customers and making sure everything was up to satisfaction
- Responsible for handling money and taking orders.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
Warehouse Staff
Autoliv
Brigham City, UT
11.2014 - 05.2015
- Responsible for inspecting Airbags
- Reviewed all airbags and distributed faulty airbags in an orderly fashion.
- Received and processed incoming shipments from vendors and customers;.
- Verified accuracy of orders against invoices;.
- Organized warehouse inventory into designated areas;.
- Maintained up-to-date records of inventory levels, purchases, pricing, and other documentation;.
- Loaded and unloaded merchandise from delivery vehicles;.
- Conducted regular physical inventories to ensure accurate stock counts;.
Customer Service Cashier
Rubio's Restaurants
Salt Lake City, UT
05.2014 - 11.2014
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
High School Diploma -
Weber High School
Ogden, UT01.2017
Certificate of completion in Office Administration - Secretarial Studies And Office Administration
Weber Innovation High School
Ogden, UT01.2017
Skills
- 50 WPM
- Microsoft word
- Numeric and Alphabetic Filing
- Microsoft Excel
- Internet Knowledge
- Microsoft PowerPoint
- Excellent customer service skills
- General office experience
- Telecommunication Skills
- Handling bank reconciliation and petty cash
- Customer Experience Improvement
- Customer Development Planning
- Customer Consulting
- Customer Service Excellence
- Customer Complaint Resolution
- Accurate Order Fulfillment
- Customer Assistance
- Customer Feedback Management
- Adherence To High Customer Service Standards
- Focused On Customer Satisfaction
- Customer Needs Assessment
- Customer Support Plan Development
- Customer Support
- Problem-Solving
- Documentation And Notes
- Documentation And Reporting
- Data Entry Skills
- Problem Resolution
- Service Recommendations
- Database Maintenance
- Service Delivery Optimization
- Inbound And Outbound Calling
- Outbound Calling
- Conflict Management
- [Software] Crm System Proficiency
- Crm Tracking
- Executive Management Support
- Experience Optimization
- Pos Systems Expert
- Service Level Agreements
- Call Center
- Time Tracking
- Key Holder Experience
- Sales
- Ms Office Applications
- Account Investigation
- Interdepartmental Communication
- Customer Complaints Escalation
- Customer Escalations
- Customer Research
- Inquiry Tracking
- Positive And Constructive Feedback
- Billing Inquiries
- Outstanding Communication Skills
- Customer Experiences
- Program Support
- Staff Training
- Multi-Task Management
- Skill Development
- Product Knowledge
- Issue Escalation
Awards And Acknowledgements
- OPAC CERTIFICATION
- IC3 Certification
Timeline
Customer Service Representative
Conduent
01.2023 - Current
Customer Service Representative
Department of Veterans Affairs
03.2020 - 10.2022
Customer Service Representative
Concentrix
03.2019 - 01.2020
Customer Service Representative
Black Turtle Services
04.2018 - 03.2019
Customer Service Representative
Harland Clarke
03.2017 - 01.2018
Customer Service Cashier
Wendys Restaurant
02.2017 - 03.2017
Office Administration Student
Weber Basin Job corps
06.2016 - 01.2017
Customer Service Cashier
McDonald's Restaurant
08.2015 - 02.2016
Warehouse Staff
Autoliv
11.2014 - 05.2015
Customer Service Cashier
Rubio's Restaurants
05.2014 - 11.2014
High School Diploma -
Weber High School
Certificate of completion in Office Administration - Secretarial Studies And Office Administration
Weber Innovation High School