Katelyn Midgley
Weatherford,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Simply Simple Insurance
Weatherford, TX
07.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
CrossTimbers Academy
Weatherford, TX12-2022
Skills
- Customer Feedback Management
- Service Recommendations
- Customer Development Planning
- Customer Rapport Building
- Customer Consulting
- Customer Complaint Resolution
- Customer Assistance
- Customer Inquiries
- Focused On Customer Satisfaction
- Records Management
- Administrative Tasks
- Data Entry Skills
- Online Chat And Email
- Calm Demeanor
- Service Upselling
- Diplomatic Communication
- Reading Comprehension
- Schedule Management
References
References available upon request.
Timeline
Customer Service Representative
Simply Simple Insurance
07.2021 - Current
High School Diploma -
CrossTimbers Academy
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