Sylvia Burton

• Performed numerous Money gram, money orders, lottery, refunds, and many other demanding services.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Educated customers on special pricing opportunities and company offerings.

• Provided instruction and guidance to students in the absence of a regular teacher.
• Organized lesson plans and activities for students.
• Assisted with classroom management issues when needed.
• Implemented school policies and procedures in the classroom.
• Collaborated with other teachers to ensure student success.
• Maintained accurate records of student performance, attendance, and behavior.
• Monitored student progress throughout the day.
• Encouraged positive behavior among students through effective communication techniques.
• Supported special needs students by providing individual instruction as needed.

Performed numerous money gram money wiring, money orders, lottery, refunds, and other demanding services.

• 
  
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Consulted with customers to resolve service and billing issues.