Bridget Aube
Chicago,IL
Summary
Talented server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Efficient barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Customer Service Associate/Barista
Eataly
Chicago, IL
06.2022 - 12.2023
- Lavazza Coffee
- Responded proactively and positively to rapid change.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pastry: preparing cannolis and other Italian pastries
- Gelato: Scooping and serving gelato
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Waitress
Wishbone
Chicago, Il
05.2022 - 08.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
Hostess
Chicago Cut Steakhouse
Chicago, Il
03.2022 - 06.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- OpenTable
Waitress
Lou Malnati's Pizzeria
Chicago, IL
06.2021 - 09.2021
- Handled 6 tables daily
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Stayed up-to-date on menu changes to help customers make food choices.
Hostess
Red Robin
West Hartford, CT
01.2020 - 07.2020
- I worked as a host, food runner, carryout server and restaurant server during the beginning of Covid19.
- Adapted to being a to-go only restaurant when Covid was starting out, where I took online, phone and in-person orders, packed and distributed them to the guests.
- I took food orders in the restaurant and brought their meals to the guests as soon as it is ready
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
Cashier/Line Cook
Panera Bread
West Hartford, CT
06.2018 - 03.2019
- Worked at the barista station to make beverages and toasted items
- Worked on the line, making salads and soups for guests
- Consolidating orders on the line to make sure all orders were made correctly and had all that they needed
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Hall High School
West Hartford, CT 08.2016 - 06.2020
Bachelor of Arts - Communications
University of Illinois At Chicago
Chicago, IL 08.2020 - 09.2021
Skills
Inbound and outbound calling
Point of sale operation
Menu memorization
Coffee machinery
Food preparation and safety
Exceptional customer service
Opening and closing duties
Tableside Service
To-go order preparation
Stocking and replenishing
Foam art
Beverage preparation
Soft selling
Friendly and outgoing
Sales expertise
Adaptive and creative
Employee training
Excellent memory
Certification
[Food Handler], [ServSafe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The goal in life is not to live forever but to create something that will.
Juice WRLD
Timeline
[Food Handler], [ServSafe]
07-2024
[Basset Card], [Illinois Liquor Control]
07-2024
Customer Service Associate/Barista
Eataly
06.2022 - 12.2023
Waitress
Wishbone
05.2022 - 08.2022
Hostess
Chicago Cut Steakhouse
03.2022 - 06.2022
Waitress
Lou Malnati's Pizzeria
06.2021 - 09.2021
Bachelor of Arts - Communications
University of Illinois At Chicago
08.2020 - 09.2021
Hostess
Red Robin
01.2020 - 07.2020
Cashier/Line Cook
Panera Bread
06.2018 - 03.2019
High School Diploma -
Hall High School
08.2016 - 06.2020