Condra Whittie
Tampa,FL
Summary
Experienced professional associate successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Elevance Health
Tampa, FL
09.2023 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction
- Managed escalated issues, providing timely resolutions while maintaining customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy .
- Responded to customer requests for products, services, and company information.
Medical Claims Specialist
Maximus Federal Services
Remote
06.2021 - 2023
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Used administrative guidelines as resource or to answer questions when processing medical claims
- Evaluated accuracy and quality of data entered into agency management system.
- Posted payments to accounts and maintained records.
Billing Processor
Hard Rock Casino Hotel
Tampa
01.2021 - 05.2021
- Maintained high volume of calls and met demands of busy and productive group.
- Entered client details and notes into system for interdepartmental access and review.
- Processed payments and updated accounts to reflect new balance.
- Maintained contact with customers to research billing questions and furnish copies of support documentation.
- Responded to inbound inquiries regarding accounts and payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
High School Diploma -
Brandon High School
Brandon, FL05.2020
Skills
- Thorough Claims Reviews
- ICD-10 Coding
- Inbound Outbound Calling
- Data Analysis
- Benefits Guidelines
- Customer Service
- Meticulous Recordkeeping
- Liability Determinations
- Insurance Claims
- Fee Billing
- Tracking Excel Spreadsheets
- Active Learning
- Provider Relations
- Organizational Policies
- HIPAA Procedures
- Complex Problem-Solving
- Account Information Review
- Past Due Balance Management
- Data Entry Accuracy
- Settlement Verification
- Payment and Investigation Escalations
- Excellent Administrative Abilities
- Work Organizing and Prioritizing
- Customer Inquiries
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Call center operations
- Microsoft outlook
- Appointment scheduling
- Order processing
- Documentation
Timeline
Customer Service Representative
Elevance Health
09.2023 - Current
Medical Claims Specialist
Maximus Federal Services
06.2021 - 2023
Billing Processor
Hard Rock Casino Hotel
01.2021 - 05.2021
High School Diploma -
Brandon High School