Joseph Simmet
Spokane,WA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include managing large amounts of inbound calls and sustaining satisfactory relationships with customers, exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Premera Blue Cross Of Washington
Spokane, WA
05.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided assistance with insurance claims processing.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Adhered to HIPAA regulations when handling confidential patient information.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Utilized various software and tools to streamline processes and optimize performance.
Certified Home Care Aide
Alternative Nursing Services
Spokane, WA
03.2021 - 05.2022
- Helped client with medication self-administration.
- Documented care provided and submitted notes to supervisor.
- Documented patient status and reported changes in care needs.
- Maintained accurate records of services provided on a daily basis.
- Ensured compliance with state regulations related to home health care services.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Encouraged independence of clients by respecting their rights and choices.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted clients with bathing, dressing and incontinence care.
Education
High School Diploma -
John R Rogers High School
Spokane, WA09-2008
Skills
- Remote office availability
- Computer proficiency
- MS word, excel, and outlook
- Data entry
- Friendly, positive attitude
- Problem-solving
- Fast learner
- Multitasking Abilities
- HIPAA compliance
- Medical terminology
- Thorough claims reviews
Certification
- HCA Certification
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Premera Blue Cross Of Washington
05.2022 - Current
Certified Home Care Aide
Alternative Nursing Services
03.2021 - 05.2022
High School Diploma -
John R Rogers High School
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