Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gabriella Gilgallon

Las Vegas,NV

Summary

Highly motivated Licensed Esthetician who has experience with multiple types of facials, chemical peels, extractions, microdermabrasions, and all forms of waxing. Along with esthetics knowledge, I have extensive knowledge of customer service and product sales due to my work background which has immensely helped with my one on one relationships with clients. Looking to build my professional experience and knowledge and add more services to my beauty menu.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pole Position Raceway
Las Vegas, NV
09.2021 - Current
  • Provided warm greetings to every customer and thoroughly explain our racing options and pricing.
  • Explained our pricing while also upselling our packages for our customers to get the most out of their experience.
  • Maintained customer satisfaction by addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled big parties and stayed attentive to their needs.
  • Maintained the cleanliness of our facility and shut down equipment at the end of the night.

Supervisor

Popcorn Girl
Las Vegas, NV
07.2017 - Current
  • Provided every customer with exceptional customer service and made sure they were all satisfied with their experience.
  • Prepared orders and shipped them to their desired locations.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Handled money, counted down the register and ensured that all money was present.
  • Maintained compliance with company policies, objectives and communication goals.
  • Shut down all equipment and locked up the store at the end of the night.

Sales Associate

Target
Las Vegas, NV
09.2020 - 08.2021
  • Provided a warm welcome and positive first impression to every customer.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for said products.
  • Checked out all customers and engaged in meaningful conversations to build customer rapport.
  • Promoted store loyalty programs and explained benefits to all customers.
  • Handled money and closed all open registers at the end of the night.

Education

Beauty School Diploma - Esthetics

Academy of Hair Design
Las Vegas, NV
12.2021

High School Diploma -

Arbor View High School
Las Vegas, NV
05.2019

Skills

  • Skin Rejuvenation
  • Body and Facial Waxing (Hard and Soft)
  • Proficient in Eyebrow and Lash Tinting
  • Eyebrow Laminations and Lash Lifts
  • Custom Facials for All Skin Types
  • Classic/Hybrid/Volume Lashes
  • Chemical Peels
  • Microdermabrasions
  • Personable and Communicative Qualities
  • Creative Problem Solving
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality

Certification

  • Microdermabrasion Certification
  • Classic Lashes Certification

Timeline

Customer Service Representative

Pole Position Raceway
09.2021 - Current

Sales Associate

Target
09.2020 - 08.2021

Supervisor

Popcorn Girl
07.2017 - Current

Beauty School Diploma - Esthetics

Academy of Hair Design

High School Diploma -

Arbor View High School

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Gabriella Gilgallon