Cassidy Mance
Bloomington,IL
Summary
Dynamic and results-oriented professional with a proven track record at Camp Aramoni, excelling in customer service and skincare treatments. Skilled in consultative sales strategies and outstanding client care, I have significantly enhanced customer satisfaction and sales. Expert in infection control and social media marketing, I thrive in fast-paced environments, fostering relationships and exceeding service standards.
Highly knowledgeable individual with a successful track record of designing tailored treatment plans for clients. Proven ability to educate clients on proper skincare routines and the benefits of aesthetic treatments. Experienced in analyzing skin type and condition to develop a comprehensive skincare plan for each individual. Committed to providing excellent customer service and building long-term relationships with clients.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Camp Aramoni
01.2020 - 06.2024
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Stylist Assistant
Studio 718
04.2015 - 12.2019
- Assisted hair stylists with colorwork by applying base colors and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Answered telephone calls to provide information and schedule new appointments.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
Education
Esthetics Diploma - Esthetics
Tricoci University of Beauty Culture
Normal, IL12-2024
Associate of Arts - General Studies
College of DuPage
Glen Ellyn, IL08-2019
Skills
- Spa retail sales
- Facials and microdermabrasion
- Skin rejuvenation
- Hydrating body wrap procedures
- Guest services expertise
- Chemical facial peels
- Social Media Marketing
- Microdermabrasion treatments
- Public health codes knowledge
- LED light therapy
- Infection Control
- Consultative sales strategies
- Outstanding client care
- Proficient in eyebrow and lash tinting
- Dermalogica
- Skincare treatments
- Excellent team player
- Relationship building and management
Timeline
Customer Service Representative
Camp Aramoni
01.2020 - 06.2024
Stylist Assistant
Studio 718
04.2015 - 12.2019
Esthetics Diploma - Esthetics
Tricoci University of Beauty Culture
Associate of Arts - General Studies
College of DuPage
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