Aryanna Guzman
Waxahachie,TX
Summary
Driven Customer Service Representative with a proven track record at HEB Grocery Store, enhancing customer satisfaction and loyalty through effective problem-solving and empathy. Skilled in skincare product knowledge and customer service, adept at providing customized solutions and informed recommendations. Achieved notable increases in repeat business by resolving complaints with understanding and efficiency. Organized Esthetician proficient in computer spa programs, product sales, and customer appointment set-up.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
HEB Grocery Store
08.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Certified Licensed Esthetician -
Salon Boutique Academy
Addison, TX07.2024
High School Diploma -
Waxahachie High School
Waxahachie, TX03.2023
Skills
- Customer Service
- Problem-solving abilities
- High-frequency machine use
- Skincare product knowledge
- Customized skincare plans
- Sanitization
- Microdermabrasion expertise
- Social Media Marketing
- Spa retail sales
- Eyebrow shaping and tinting
- Infection Control
- Galvanic current treatments
- Skin rejuvenation
- Manual lymphatic drainage
- Chemical facial peels
- Ultrasonic skin scrubber
- HydraFacials
- Waxing and laser hair removal
- Exfoliation Treatments
- Oxygen Infusion Therapy
- High-Frequency Treatments
- Skin analysis expertise
- Ultrasonic Treatments
- Radio Frequency Technology
Timeline
Customer Service Representative
HEB Grocery Store
08.2022 - 10.2023
Certified Licensed Esthetician -
Salon Boutique Academy
High School Diploma -
Waxahachie High School
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