Olesya Kalita
Kansas City,United States
Summary
Esthetician
Skincare specialist skilled in delivering a range of services, including facials, peels, and waxing. Creates tailored treatment plans that address specific client concerns. Knowledgeable in current skincare trends and products, contributing to strong client loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Coding/Customer Service Representative
Clinical Cardiovascular Associates
04.2009 - 02.2013
- Full-time/part-time position, insurance procedure, precertification, insurance appeals, patient scheduling, referrals, answering multiple phone lines, patient check in, medical record keeping, creating/updating medical forms, translating for Russian speaking patients, Medical Manager, Microsoft Word, and Excel.
- Detailed and recorded patient histories in electronic medical records
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Provided customer service and was involved in training new team members
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Designed and implemented a lesson plan to teach data visualization
- Increased the efficiency of production insurance payout for medical procedures for patients and medical facilities
Customer Service Representative
Mid America Heart Vascular and Vein Specialists
12.2007 - 04.2009
- Full-time position, patient scheduling, patient check-in, procedure prior authorizations, staff training, medical record keeping, translated for Russian speaking patients. Worked with Vera OBD, Cardiologica, and NextGen medical software.
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed and trained new customer service representatives on the proper handling of customer inquiries
Customer Service Representative/Medical Record Librarian
Family Practice Dr John Mayeno M D
01.2003 - 04.2007
- Full-time position. Patient referrals and scheduling, prescription authorizations, medical record keeping, insurance authorizations, new staff training. Software experience with Medical Manager and Excel.
- Detailed and recorded patient histories in electronic medical records
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Developed relationships with new staff members, and assisted with existing staff members in their career development
- Provided customer service and was involved in training new team members
Education
Graduate Certificate - Esthetics
Summit Salon Academy Kansas City
Independence, MO09.2025
High School Diploma - undefined
Private High School
Arlington Heights, Illinois05.2006
Skills
- Microsoft Word
- Safety Standards
- Staff Training
- Leadership
- Microsoft Excel
- Time Management
- Healthcare Customer Service
- Problem Solving Skill
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Customized skincare plans
- Sanitization
- Microdermabrasion expertise
- Sanitation maintenance
- Skincare product sales
- Social media marketing
- Spa retail sales
- Eyebrow shaping and tinting
- Scheduling
- Infection control
- Esthetics
- Superior attention to detail
- Excellent team player
- Relationship building and management
- Galvanic current treatments
- Anti-aging treatments
- Professional demeanor
- Makeup application techniques
- Dermaplaning proficiency
- Expert skin analysis
- Customer consultation
- Client intakes
- Consultations
- Sensitive skin care
- Acne treatment specialization
- Advanced facials specialist
- Manual lymphatic drainage
- Chemical facial peels
- Ultrasonic skin scrubber
- Proficient in eyebrow and lash tinting
- Skin nutrition advice
- Facials and microdermabrasion
- Wellness and relaxation techniques
- Dermalogica
- Bridal makeup specialist
- Sanitation and sterilization
LANGUAGES
English - Intermediate
Russian - Intermediate
Timeline
Medical Coding/Customer Service Representative
Clinical Cardiovascular Associates
04.2009 - 02.2013
Customer Service Representative
Mid America Heart Vascular and Vein Specialists
12.2007 - 04.2009
Customer Service Representative/Medical Record Librarian
Family Practice Dr John Mayeno M D
01.2003 - 04.2007
High School Diploma - undefined
Private High School
Graduate Certificate - Esthetics
Summit Salon Academy Kansas City
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