Angelica Nieto
San Antonio,TX
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I get along well with others. I am a fast learner. I work well with computers.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/Senior Medical Biller
GetixHealth
San Antonio, Texas
09.2024 - 02.2025
- Answered customer inquiries via phone.
- Excelled in exceeding daily credit card application goals.
- Assisted PT with setting up payment plans if needed.
- Assisted PaT with a break down of his or her expenses with the bill.
- Disputed any unknown charges
- Took payments
- Verified insurance
- Microsoft office
- Outlook
- Epic
- Other Computer systems
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Input details into accounts and tracked payments.
Provider Services Representative
Blue Cross and Blue Shield
Great Falls, Montana
01.2024 - 09.2024
- Updated databases with new and modified customer data.
- Analyzed reports generated from the system to ensure timely submission of claims and accurate reimbursement amounts.
- Assisted Providers in navigating the online portal for self-service requests.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Provided Providers information regarding PTS health insurance information.
- Confirmed with providers what was covered and what was Medicare/Medicare
- Advised Providers what was needed for authorization or pre authorization
- Advising Provider what steps to take if it wasn’t covered.
Phlebotomist
Great Falls Clinic Hospital
Great Falls , MT
08.2023 - 11.2023
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Monitored inventory levels of supplies used in phlebotomy services.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Processed client payments and collected appropriate billing information.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Interacted with patients to gather and record data prior to blood draws.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Documented patient information into electronic medical records system.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Prepared specimens for transport to external laboratories.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Prepared and packaged specimens for courier transport.
- Identified patients using proper procedures prior to specimen collection.
- Monitored patients for adverse reactions and provided immediate care as needed.
Phlebotomist
Benefis Healthcare
Great Falls, MT
02.2021 - 07.2023
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Conducted research related to new methods of sample collection or processing.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained accurate records of collected specimens and test results.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Used heel and finger stick methods to obtain blood from capillaries.
Personal Care Technician
Biolife Plasma Services
Great Falls, MT
10.2020 - 10.2021
- Assisted with patient examinations, including taking vital signs such as blood pressure and temperature.
- Provided assistance to medical staff during various medical procedures.
- Performed administrative duties such as scheduling appointments, filing paperwork, and ordering supplies.
- Performed medical screening on patients to ensure they meet the requirements of the clinic.
- Checked for accuracy of patient information prior to administering tests or treatments.
- Conducted physical assessments, such as measuring height and weight, taking blood pressure readings.
- Followed safety protocols at all times while performing medical screenings.
- Maintained a clean and organized work environment by disposing of used supplies properly.
- Ensured that all diagnostic equipment was functioning properly before use with patients.
- Performed finger sticks and used equipment to test blood for iron and protein levels.
- Completed donor payment transactions and updated information in system.
- Received blood and bodily fluid samples and passed to employees
Administrative Assistant
Doctor On Demand
Billings, MT
08.2018 - 10.2020
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Gathered customer feedback to suggest improvements for products and services.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Administrative Assistant
Strick Ag
Chester, MT
07.2014 - 06.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Operated grain elevator and other equipment to unload, weigh, test, treat, store and ship grain.
- Performed daily maintenance on the grain elevator including cleaning and lubrication of parts.
- Monitored grain temperature and humidity levels in the storage bins.
- Assisted with loading trucks with grain for shipment.
- Loaded rail cars with specified types of grains according to customer orders.
Bartender
Dixie Inn
Shelby, MT
09.2011 - 08.2013
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Education
GED -
Adult Readiness
Great Falls06.2021
Skills
- Specimen Preparation
- Donor Screening
- Venipuncture
- Data Entry
- Paperwork Processing
- Blood Collection
- Medical Records Review
- Patient Care
- HIPAA
- Sanitation and Sterilization
- Hemoglobin Testing
- Patient Support
- Health Education
- Filing
- Workflow Optimization
- Office Administration
- Appointment Scheduling
- Check Processing
- Research
- Computer Skills
- Technical Support
- Data Collection
- Customer Relations
- Microsoft Word
- Critical Thinking
- Administrative Support
- Insurance Eligibility Verifications
- Specimen Processing
- Laboratory Information Systems
- Patient Scheduling
- Invoicing and Shipping Documentation
- Outpatient Care
- Inbound and Outbound Calling
- Multi-Task Management
- Customer Service
- Responsible Alcohol Service
- Handling Difficult Customers
- Insurance verification
- HIPAA compliance
- Effective communication
- Problem solving
- Attention to detail
- Data entry
- Customer follow-up
- Time management
- Call center experience
- Problem resolution
- Product knowledge
- Microsoft Office
- Communication skills
Education and Training
other
Timeline
Customer Service Representative/Senior Medical Biller
GetixHealth
09.2024 - 02.2025
Provider Services Representative
Blue Cross and Blue Shield
01.2024 - 09.2024
Phlebotomist
Great Falls Clinic Hospital
08.2023 - 11.2023
Phlebotomist
Benefis Healthcare
02.2021 - 07.2023
Personal Care Technician
Biolife Plasma Services
10.2020 - 10.2021
Administrative Assistant
Doctor On Demand
08.2018 - 10.2020
Administrative Assistant
Strick Ag
07.2014 - 06.2018
Bartender
Dixie Inn
09.2011 - 08.2013
GED -
Adult Readiness