Alexus Simpson
Shreveport,LA
Summary
Hardworking and competent professional with a BS in biology. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate and ample experience to handle issues and remain level-headed. Reliable and hardworking with great interpersonal and team collaboration skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Insurance Customer Service Representative
Everisepc
08.2023 - 07.2024
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
Technical Support Representative
Conduent Business Services
11.2022 - 07.2023
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Maintained detailed records of customer interactions and transactions.
Phlebotomist
LSU Medical Center
Shreveport, LA
10.2020 - 11.2022
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Conducted research related to new methods of sample collection or processing.
Education
Phlebotomy
Southern University At Shreveport
Shreveport, LA05-2020
Bachelor of Science - Biology
Texas College
Tyler, TX05-2016
Skills
- Teamwork and Collaboration
- Medical records handling
- Data Entry
- Infection Control
- Patient confidentiality
- Medical Testing
- Specimen Preparation
- Paperwork Processing
- Sample labeling
- Specimen labeling procedures
- HIPAA Compliance
- Quality Control
- Recording data
- Anatomy and physiology
References
References available upon request.
Timeline
Insurance Customer Service Representative
Everisepc
08.2023 - 07.2024
Technical Support Representative
Conduent Business Services
11.2022 - 07.2023
Phlebotomist
LSU Medical Center
10.2020 - 11.2022
Phlebotomy
Southern University At Shreveport
Bachelor of Science - Biology
Texas College