Kayline Hernandez
Redlands,CA
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intuit turbotax
11.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Warehouse Packer
Burlington Coat Factory Distribution Center
Redlands , CA
04.2019 - 07.2023
- Assembled and packed orders according to customer specifications.
- Organized warehouse inventory and stocked shelves with incoming deliveries.
- Labeled boxes, containers, and pallets for shipment purposes.
Education
Phlebotomy License - Medical
Phlebotomy Training Specialists
San Bernardino, CA07-2024
High School Diploma -
Indian Springs High School
San Bernardino, CA06-2017
Skills
- Venipuncture
- Infection Control
- Specimen Preparation
- Blood collection
- Specimen handling
- HIPAA Compliance
- HIPAA
- Communication abilities
- Patient Care
- Sanitation and sterilization
Certification
- NHA certified
- BLS certified
- Certified Phlebotomy technician (CPT1)
Timeline
Customer Service Representative
Intuit turbotax
11.2023 - Current
Warehouse Packer
Burlington Coat Factory Distribution Center
04.2019 - 07.2023
Phlebotomy License - Medical
Phlebotomy Training Specialists
High School Diploma -
Indian Springs High School
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