KaDiedra Talley
Tupelo,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Representative
ResultsCX
09.2025 - 12.2025
- Guided members in identifying Annual Enrollment benefits, ensuring understanding of available options during seasonal period.
- Assisted customers with inquiries and resolved concerns efficiently.
- Utilized CRM software to track customer interactions and ensure accurate records.
- Provided product information and guided customers in selecting appropriate services.
Client Services Representative
VXI Global Services
07.2025 - 08.2025
- Provided support to Apple clients for troubleshooting device issues.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided clients through services offered.
- Documented client interactions in the customer relationship management system.
Customer Service Representative
Everise-Remote
09.2024 - 01.2025
- Handled high volume of incoming calls to ensure prompt customer assistance
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
- Resolve customer issues via one-call resolution guidelines and/or escalated process
- Records details of inquiries, comments or complaints, transactions, or interactions, and takes action accordingly
- Exceeded company and client performance metrics through effective service delivery
- Ability to utilize and navigate multiple systems simultaneously
- Evaluated and identified process improvement opportunities to enhance client and customer experiences
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
- Compiled and documented customer information during call disposition
- Worked seasonally to support peak demand periods.
Patient Advocate Representative
Lincare-Remote
05.2023 - 06.2024
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Submitted new orders and monitored completion from initiation to setup, collaborating with clinical, sales, and service departments to ensure timely delivery
- Escalated unresolved customer grievances, interpreting area policy to determine effective resolution methods and guide assignments
- Escalated unresolved customer grievances to management for resolution. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments
- Collaborated with existing patients to troubleshoot issues, identify solutions, and coordinate corrective actions across appropriate departments
- Recommend potential products or services to management by collecting patient information and analyzing customer needs
- Actively participate in the training of new customer service and sales personnel
Branch Manager Trainee
Tower Loan
Baldwyn, MS
02.2023 - 03.2023
- Achieved proficiency in customer service, sales and marketing, finance, and operations to support branch performance
- Become proficient in all aspects of management such as recruitment, staff development, performance management, and leadership
- Promoted additional products to enhance customer satisfaction and meet sales targets
- Assist the Branch Manager to exceed established branch goals
- Supported Branch Manager in exceeding established branch goals through effective teamwork and operational assistance
- Acquired knowledge in customer service techniques and providing support in management responsibility duties such as delegating employee workload and analyzing loan documents
- Contact customers regarding payment reminders and arrangements
Member Services Representative
BrightView Federal Credit Union
Tupelo, MS
08.2022 - 11.2022
- Performed member service duties and assisted members and branch.
- Effective presentation, interpersonal, written and verbal communication skills
- Strong analytical, process facilitation and project management skills
- Intermediate understanding of the business line's operations, products/services, systems, and associated risks/controls
- Thorough knowledge of Risk/Compliance/Audit competencies
- Intermediate knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
- Provided assistance to members by addressing inquiries and resolving issues in a branch setting. and assist members and branch where needed.
Tier 1 Technical Support
Apple
06.2021 - 08.2022
- Troubleshoot Apple iPhone & iPad issues
- Scheduled repairs and replacements to ensure timely resolution of customer issues
- Logged issues to identify trends and improve resolution processes
- Address safety concerns effectively
Technical Support Specialist
iQor
Tupelo, MS
10.2019 - 05.2020
- Responded to incoming calls from customers
- Scheduled appointments to optimize support workflow
- Navigated multiple applications at a time
- Entered information into company database
- Used various software applications simultaneously
Direct Care Worker
North Mississippi Regional Center
Booneville, MS
07.2018 - 11.2018
- Assisted clients with personal care, meal preparation, household cleaning, and laundry to enhance daily living skills
- Logged and monitored clients' whereabouts every 15, 30, or 60 minutes to ensure their safety.
- Logged and monitored clients' whereabouts to ensure safety and well-being
Sales Associate
Payless ShoeSource
Tupelo, MS
02.2017 - 05.2017
Cashier
Sweet Peppers Deli
Tupelo, MS
03.2015 - 08.2015
Education
Phlebotomy - Venipuncture, Capillary puncture, Non-blood specimen collection, Centrifuge, Vital signs
Journey Medical Training Center
Tupelo, MSPharmacy Technician -
Itawamba Community College
Belden, MSGeneral -
Shannon High School
Shannon, MSSkills
- Customer service
- Customer relationships
- CRM system proficiency
- Interpersonal communication
- Conflict management
- Organizational skills
- Time management
- Appointment scheduling
- Digital communication
- Presentation
- Data entry
- Documentation review
- Basic math
- Math
- Specimen storage
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Five9
- VoIP
- Customer satisfaction
- Customer engagement
- Client assistance
- Patient support
- Patient concern management
- Patient interaction
- Patient coordination
- Patient advocacy
- Patient monitoring
- Administrative experience
- Clerical experience
- Service industry experience
- Financial services knowledge
- Billing support
- Insurance Verification
- Payment processing
- Inventory control
- Sample management
- Sample collection
- Specimen collection / processing
- Phlebotomy experience
- Venipuncture
- Blood-draw comfort
- Phlebotomy specimen aliquoting
- Microsampling phlebotomy tools
- Blood collection tubes
- Capillary blood collection tubes
- Safety-engineered phlebotomy devices
- Automated blood collection system
- Point-of-care testing
- Medical terminology
- Physiology knowledge
- Anatomy knowledge
- HIPAA
- HIPAA compliance management
- Time Management
- Continuous improvement
- Technical support
- Product troubleshooting
- Software Troubleshooting
- Software navigation
- Desktop Support
- Network Support
- Computer Literacy
- Computer hardware
- Operating systems
- Windows
- Citrix
- LAN
- WAN
- VPN
- HTTPS
- Search engines
- 10 key typing
- Typing
- Attention to detail
- Multitasking
- Phone etiquette
- Filing
- Risk assessment
- Marketing
- Customer outreach
- Service industry experience
- Bookkeeping
- Administrative experience
- Analysis skills
- Training and development
- Senior care
- Tourniquet for blood collection
- Specimen storage
- Blood collection tubes
- Ethernet
- Bomgar
- AWS
- Network Support
- Windows
- Typing
- Bomgar
- Phlebotomy experience
- AWS
- Tourniquet for blood collection
- Microsoft Outlook Calendar
- Specimen storage
- Attention to detail
- Microsoft Excel
- Financial services knowledge
- Basic Math
- Senior care
- Straight needle venipuncture
- Medical records
- Vein finder devices
- Bookkeeping
Certification
- Pharmacy Technician Certification, 05/01/21, Present
- MANDT, 12/01/20, Present
- Driver's License
- First Aid CPR AED, 05/01/22
- Certified Phlebotomy Technician, 11/01/25, 11/01/27
- NHA Certification
- BLS Certification
- First Aid Certification
- CPR Certification
Languages
English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
ResultsCX
09.2025 - 12.2025
Client Services Representative
VXI Global Services
07.2025 - 08.2025
Customer Service Representative
Everise-Remote
09.2024 - 01.2025
Patient Advocate Representative
Lincare-Remote
05.2023 - 06.2024
Branch Manager Trainee
Tower Loan
02.2023 - 03.2023
Member Services Representative
BrightView Federal Credit Union
08.2022 - 11.2022
Tier 1 Technical Support
Apple
06.2021 - 08.2022
Technical Support Specialist
iQor
10.2019 - 05.2020
Direct Care Worker
North Mississippi Regional Center
07.2018 - 11.2018
Sales Associate
Payless ShoeSource
02.2017 - 05.2017
Cashier
Sweet Peppers Deli
03.2015 - 08.2015
Phlebotomy - Venipuncture, Capillary puncture, Non-blood specimen collection, Centrifuge, Vital signs
Journey Medical Training Center
Pharmacy Technician -
Itawamba Community College
General -
Shannon High School