Open To Work
Shabrittany Clay
Phlebotomy
Garland,TX
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
4
4
years of professional experience
2015
2015
years of post-secondary education
Work History
Customer Service Representative
Bosch
11.2024 - 05.2025
- Assisted customers with product inquiries and service requests.
- Processed orders using Bosch's customer management systems.
- Resolved customer complaints through effective communication and problem-solving.
The Connection
Customer Service Rep
Dallas
01.2023 - 06.2024
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Customer Service Representative
Alorica
California
01.2021 - 12.2022
- Assisted customers with product inquiries and service requests.
- Processed orders using Bosch's customer management systems.
- Resolved customer complaints through effective communication and problem-solving.
Education
Phlebotomist - Phlebotomy Technician Program
Ce Global Health
03.2025 - 05.2025
Phlebotomy - Phlebotomy Technician Program
Southwest Medical Academy
08.2022 - 09.2022
Medical Assistance - MA
Southwest Medical Academy
08.2021 - 09.2021
Washington 4A
Texarkana, ARSkills
- Customer service
- Order processing
- Conflict resolution
- Product knowledge
- Active listening
- Time management
- Strong teamwork
- Call center experience
- Blood collection
- Laboratory safety
- Sample handling
- Infection control
- Patient identification
- Customer relationship management
- Quality assurance
- Medical records handling
- Blood collection techniques
- Venipuncture expertise
- Hemoglobin testing
- Capillary puncture
- Specimen labeling procedures
- Medical records maintenance
- Skin puncture
- Patient support
- Laboratory procedures understanding
- Venipuncture and capillary puncture
- Data entry
- Pediatric phlebotomy
- Butterfly needle technique
- HIPAA
- Venipuncture
- Sample and specimen collection
- Syringe method
- Health and safety
- Patient documentation
- Electronic health records
- Appointment scheduling
- Effective communication
- HIPAA compliance
- Phlebotomy
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Phlebotomist - Phlebotomy Technician Program
Ce Global Health
03.2025 - 05.2025
Customer Service Representative
Bosch
11.2024 - 05.2025
The Connection
Customer Service Rep
01.2023 - 06.2024
Phlebotomy - Phlebotomy Technician Program
Southwest Medical Academy
08.2022 - 09.2022
Medical Assistance - MA
Southwest Medical Academy
08.2021 - 09.2021
Customer Service Representative
Alorica
01.2021 - 12.2022
Washington 4A
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