Alexus Harvin
Fort Myers,FL
Summary
Consistent in meeting and exceeding expectations of job requirements and management. Proven to be a leader in and used as a mentor among co-workers. Modifies work activities to eliminate wasted effort and efficient in using workday to be most productive. Disciplined and works without supervision and can maintain a high level of work product and has the respect of management and co-workers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alta Resources
Fort Myers, FL
09.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Phlebotomist
Quest Diagnostics
Fort Myers, FL
09.2021 - 07.2023
- Centrifuged blood samples as outlined in clinical protocols
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Followed physician orders to correctly administer therapeutic phlebotomy
- Tracked collected specimens by initialing, dating, and noting times of collection
Concierge
Canterfield Assisted Living
Fort Myers, FL
08.2021 - 12.2021
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Customer Service Rep
Lynx Services
Fort Myers, FL
11.2020 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Answered over 60 calls per shift to meet fast-paced call center demands
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Sorter
Amazon
8270 Logistics
10.2019 - 11.2020
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
Guest Services Associate
Racetrac
Fort Myers, FL
04.2018 - 08.2019
- Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention
- Collaborated with team members to handle guest requirements from check-in through check-out
Education
Certified Phlebotomist - undefined
Zeal Technical Institute
Fort Myers, FLDiploma - undefined
Cypress Lake High School
Fort Myers, FLSkills
- Customer Service
- Clinic
- Medical Terminology
- Data Entry
- Call Center
- Microsoft Applications
- HIPPA
- Phlebotomy
- Venipuncture
- Patient care
- Order of draw
- Specimen handling
- Sample and specimen collection
- HIPAA compliance
- Blood collection techniques
- Patient support
- Data entry
- Paperwork processing
- Diagnostic testing
- Blood collection
- Specimen collection and storage
- Customer service
- Organizational skills
- Butterfly venipuncture
- Excellent communication
- Phlebotomy technician (PT)
- Multitasking
- Data confidentiality
- Relationship building
- Analytical thinking
- Written communication
Timeline
Customer Service Representative
Alta Resources
09.2023 - 02.2025
Phlebotomist
Quest Diagnostics
09.2021 - 07.2023
Concierge
Canterfield Assisted Living
08.2021 - 12.2021
Customer Service Rep
Lynx Services
11.2020 - 08.2021
Sorter
Amazon
10.2019 - 11.2020
Guest Services Associate
Racetrac
04.2018 - 08.2019
Certified Phlebotomist - undefined
Zeal Technical Institute
Diploma - undefined
Cypress Lake High School