Mary Lamb
Carencro
Summary
Dynamic Customer Service Representative with 22 years of experience, including roles at Republic Services, Telecom Communications, and Motel 6 / Studio 6. Expertise in resolving customer inquiries, managing billing and payments, and utilizing strong communication skills. Proficient in Microsoft Office, Excel, Spreadsheet, Windows and multi-line phone systems, seeking to leverage extensive customer service and administrative experience in a new role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Insurance Verification Representative/ Customer Service
Acadian Ambulance Service
Lafayette
12.2023 - 05.2025
- Experience working with medical claims processing
- Experience utilizing multiple systems / platforms while on a call with a member
- Familiarity with medical records and Medicaid/Medicare ensures accurate and efficient verification of patient insurance coverage, benefits, and eligibility
CNA - Certified Nursing Assistant
Platinum Healthcare Staffing
Lafayette
11.2018 - 05.2025
- Assist patients with daily activities including eating, bathing, dressing, and toileting, ensuring their comfort and dignity.
- Monitor and record patients' vital signs to support accurate and timely medical assessments.
- Adapt care strategies to meet the diverse needs of patients across various healthcare facilities.
Customer Service Representative (Remote)
Republic Services
Remote
09.2020 - 07.2024
- Resolved customer inquiries and complaints regarding billing, service, and collections through effective communication and problem-solving skills.
- Managed and operated phone systems to efficiently handle inbound calls, ensuring prompt and accurate response to customer needs.
- Processed payments and generated invoices, maintaining accurate financial records and enhancing customer satisfaction.
- Assist Drivers by dispatching information about missed pick up, delivers or complaints.
- Putting in Delivery orders and Removals for containers and dumpsters for Residential and Business Customers.
- Starting and Stopping Service.
Executive Administrative Assistant
Lamb Construction
Alexandria
09.2015 - 12.2023
- Managed multi-line phone systems and provided support to clients with contract and paperwork inquiries.
- Assisted with payroll processing, hiring procedures, and auditing tasks to ensure organizational efficiency.
Assistant Manager/Sales Associate
Sears
Lafayette
01.2020 - 04.2023
- Overseeing daily activities, managing team performance, and improving service processes.
- Manage and train junior employees, ensuring they meet performance targets and provide exceptional customer service.
Behavior Technician
New Beginnings Recovery Center
Opelousas
06.2017 - 12.2019
- Assisted patients with daily living activities and transported clients to appointments, ensuring timely and safe arrival.
- Performed administrative tasks and accurately recorded client vital signs to maintain comprehensive health records.
Sales Manager
Toys 'R' Us
Lafayette
01.2011 - 06.2017
- Team Leader provides guidance and direction to the store team in the areas of guest satisfaction, team/team member development, merchandising, inventory, cash control, human resources, safety, loss prevention and expense control, so that the store will operate effectively and profitably.
Customer Service Representative
Telecom Communications
Lafayette
02.2007 - 08.2010
- Managed multiple phone lines to efficiently assist customers with inquiries, ensuring prompt and effective service.
- Resolved customer conflicts by employing strong problem-solving skills, enhancing customer satisfaction and retention.
Night Auditor
Motel 6 / Studio 6
Lafayette
09.2006 - 02.2010
- Managed multiple phone lines and assisted customers with inquiries, ensuring efficient and effective communication.
- Conducted night audits and performed various administrative duties to support operational consistency and accuracy.
Clerical Assistant/Receptionist
Northeast Elementary School
Opelousas
09.2000 - 01.2006
- Managed front office communications by answering phone calls and providing assistance to parents and visitors, ensuring a welcoming and efficient environment.
- Supported educational staff by handling administrative tasks, including making copies and distributing materials for various teachers.
- Assisting Visitors and helping Parents with check ins and check out for student and/or meetings with staff members.
Education
Associate's degree - Business Administration
South Louisiana Community College
Lafayette, LA12.2024
High school or equivalent -
Opelousas Family Christian Academy
Opelousas, LA05.2004
Skills
- Computer Skills
- Insurance Verification
- Medical Terminology
- Accounting
- Night Audit
- Communication Skills
- Phone Etiquette
- Multi-Line Phone Systems
- Microsoft Powerpoint
- Office Management
- Organizational Skills
- Clerical Experience
- Accounts Receivable
- Hipaa
- Administrative Experience
- Personal Assistant Experience
- Patient Care
- QuickBooks
- Vital Signs
- Behavioral Health
- Accounts Payable
- Sales
- Front Desk
- Guest Services
- Customer Service
- Data Entry
- Leadership
- Microsoft Outlook
- Auditing
- Typing
- Office Experience
- Time Management
- Microsoft Office
- Microsoft Word
- Microsoft Excel
Certification
- CPR Certification, 06/01/24, 06/01/26
- BLS Certification, 06/01/24, 06/01/26
- CNA, 06/01/18, 06/01/26
Timeline
Medical Insurance Verification Representative/ Customer Service
Acadian Ambulance Service
12.2023 - 05.2025
Customer Service Representative (Remote)
Republic Services
09.2020 - 07.2024
Assistant Manager/Sales Associate
Sears
01.2020 - 04.2023
CNA - Certified Nursing Assistant
Platinum Healthcare Staffing
11.2018 - 05.2025
Behavior Technician
New Beginnings Recovery Center
06.2017 - 12.2019
Executive Administrative Assistant
Lamb Construction
09.2015 - 12.2023
Sales Manager
Toys 'R' Us
01.2011 - 06.2017
Customer Service Representative
Telecom Communications
02.2007 - 08.2010
Night Auditor
Motel 6 / Studio 6
09.2006 - 02.2010
Clerical Assistant/Receptionist
Northeast Elementary School
09.2000 - 01.2006
Associate's degree - Business Administration
South Louisiana Community College
High school or equivalent -
Opelousas Family Christian Academy