MARISOL ROSSOL

• Updated account information to maintain customer records.
• Created and maintained detailed database to develop promotional sales.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved accounting, service and delivery concerns.
• Delivered prompt service to prioritize customer needs.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Responded to customer calls and emails to answer questions about products and services.
• Developed and updated databases to handle customer data.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Processed debit and credit card and electronic check payments.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Approved and terminated customer contracts upon request.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
• Discussed procedures and treatment options with clients.
• Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
• Sterilized equipment for patient treatments.
• Recommended retail products for at-home use.
• Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
• Educated patients on treatment options.
• Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
• Advised clients on proper home-care regimens.
• Improved clientele retention with exceptional customer service and follow-up care.
• Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
• Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
• Explained benefits of skin care products to clients.

Plasma Skin Tightening

Lasers

Chemical Peels

Physiology and Histology of the Skin

Skin Typing and Analysis

Facial Devices and Technology

Disorders and Diseases of the Skin

Advanced Hair Removal

History of Lasers and Light

Laser and Light Physics Theory

AHA/BHA Exfoliation Theory

Histology of the Cell

Anatomy

Electricity

Facials

Hair Removal: Waxing and Laser Hair Removal

Chemical Peels

Tattoo Removal

Fotofacial

Skin Rejuvenation

Lash Lift/Tint

Brow Tinting

Body Contouring/ CoolSculpting

Injector Assisting

Skin Consultation