Markeshia King
Panama City Beach,FL
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Panama City Beach
04.2024 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Admissions Representative
Maximus
Lynn Haven
07.2020 - 09.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Processed admission decisions according to established guidelines.
- Reviewed applications for accuracy and completeness before forwarding them to the admissions committee for further evaluation.
- Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
Certified Nursing Assistant
Enterprise Health And Rehabilitation Center
Enterprise Al
05.2015 - 07.2020
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Education
High School -
Enterprise High School
Enterprise, AL01-2015
Community College -
Enterprise State Community College
Enterprise, AL01-2016
No Degree - Esthetics
Art Of Skin
Panama City, FL11-2025
Skills
- Excellent Customer Service
- Oral & Written Communication
- Multi-tasking Abilities
- Schedule coordination
- Student counseling
- Inbound & Outbound Calls
- Technical Support
- Academic advising
- Data Entry & 10-Key Proficiency
- Active Listening Skills
- Admissions correspondence
- Microsoft Office Expertise
- Time Management & Organization
- Complex Problem-Solving Abilities
- Work Task Prioritization
- Office administration
- Dermaplaning
- Waxing
- Lash lift brow lift
- Facials
- Microderbrasion
- Active listening
- Critical thinking
Accomplishments
- Graduated from Art of Skin November 2025.
- Got esthetician license
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Licensed Esthetician - 02-06-26/10-31-27
Languages
English
Full Professional
Timeline
Customer Service Representative
Walmart
04.2024 - Current
Admissions Representative
Maximus
07.2020 - 09.2023
Certified Nursing Assistant
Enterprise Health And Rehabilitation Center
05.2015 - 07.2020
High School -
Enterprise High School
Community College -
Enterprise State Community College
No Degree - Esthetics
Art Of Skin