Kristina Alexander

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Managing all aspects of parking to ensure efficient operations and maximum occupancy.

• Developed and implemented sales strategies to increase brand presence in the marketplace.
• Maintained relationships with key personnel of major accounts to ensure product availability and visibility.
• Researched and identified new sales opportunities, markets, and products.
• Collaborated with marketing team to create promotional materials to support sales objectives.
• Analyzed market trends and customer feedback to develop pricing strategies.
• Created customized presentations for clients demonstrating the value of company products.
• Assisted buyers in selecting merchandise assortments that met their needs while maximizing profits.
• Assisted in gathering and moving materials and equipment for assigned displays.
• Conferred with production, sales and shipping personnel to expedite or trace shipments.

. Book appointments for injury workers by phone

• Assist adjusters with claims for injury workers
• Provides customer support by phone for inbound/outbound calls

. To coordinate appointments for injured workers.

• Conducted initial assessments and evaluations of patient's need's by phone
• Remote assist in setting therapy appointment's for injury workers

• Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
• Lead and direct team members on effective methods, operations and procedures
• Reconcile cash and credit card transactions to maintain accurate records
• Supervise 9 employees
• Increase customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices

• Supervised 31 employees
• Monitored budgets and payroll records
• Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance

• Developed strategies for families to obtain meals and toys during the holidays
• Identified, developed, and implemented intervention strategies to give back to the less fortunate
• Developed team communications and information for operational meetings
• Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
• Implemented new working processes which delivered continued improvements

• Collected and distributed messages for employees of the organization
• Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information
• Strictly adhered to privacy laws to avert possible information breaches and protect client data
• Completed work schedules, managed calendars, and arranged appointments
• Typed memos, correspondence, travel vouchers, and other documents for upcoming and past appointments.