Cory Cole
Phoenix,AZ
Summary
Service-focused Valet with a record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks, SUV's and all manner of luxury and exotic vehicles. Safe and attentive driver with clean history. A reliable and goal oriented worker who is focused on completing the given task at hand and is willing to complete any extra work as necessary, as well as facilitating good long lasting relationships with guests and customers alike.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Luxury Resort Valet
SP+ Parking
07.2024 - Current
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces, and guest areas.
- Entered guest vehicle information and location in computerized valet parking system.
- Built positive customer rapport for courteous, friendly and professional service.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Resolved customer complaints through calm, constructive communication.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Logged and documented parked vehicle details for accurate records.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Located and retrieved vehicles quickly to minimize customer wait times.
Luxury Resort Valet
Towne Park JW Marriott
01.2024 - 07.2024
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Delivered above and beyond service to VIP guests at property.
- Removed safety hazards, soiled items, and trash from customer areas.
Retail Sales Associate/Manager
Autozone LLC
09.2022 - 02.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Cross-trained existing employees to maximize team agility and performance.
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
Washington High School
Phoenix, AZ05-2023
Skills
- Multitasking and Organization
- Flexible Schedule
- Problem-Solving
- Standard Vehicle Operation
- Clean Driving Record
- Customer Service
- Attention to Detail
- Time Management
- Punctual and Reliable
- Manual and automatic driving
- Basic vehicle maintenance
- Physical Fitness
- CDL Training
- NREMT Registry
Certification
NREMT- Completed in May of 2023
NWCG- Completed in October of 2021
Wildland Fire Red Card- Completed September of 2023
Motorcycle Endorsement- Completed September of 2024
Autozoner Parts Expert- Completed June of 2023
Timeline
Luxury Resort Valet
SP+ Parking
07.2024 - Current
Luxury Resort Valet
Towne Park JW Marriott
01.2024 - 07.2024
Retail Sales Associate/Manager
Autozone LLC
09.2022 - 02.2024
NREMT- Completed in May of 2023
NWCG- Completed in October of 2021
Wildland Fire Red Card- Completed September of 2023
Motorcycle Endorsement- Completed September of 2024
Autozoner Parts Expert- Completed June of 2023
High School Diploma -
Washington High School
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