Kathryn Pederson
Sherwood,OR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
La-Z-Boy Furniture
Tualatin, Oregon
10.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Assist customers in scheduling delivery or pick up of furniture.
- Collect remaining balance of new furniture.
- Assisted people with trouble shooting issues over the phone before scheduling a technician to the home.
Retail Sales Associate
Ross Dress For Less/dd's Discounts
08.2025 - 10.2025
- Operated point-of-sale systems accurately to process payments from customers.
- Processed returned merchandise according to company policies.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Greeted customers upon entering the store and provided assistance.
Kitchen Assistant
Dinners By Shelby
Newberg, OR
10.2020 - 07.2025
- Prep, label and container meals.
- Wash dishes.
- Clean and sanitize workstations.
Delivery Coordinator
Georgetown Manor Inc
Tualatin, OR
08.2014 - 12.2019
- Scheduled deliveries, monitored progress and communicated updates to customers and designers.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Transferred and directed phone calls, guest and mail to correct staff members.
Guest Service Attendant
Target
Sherwood, OR
10.2005 - 11.2014
- Supervised front team.
- Counted and deposited daily transactions.
- Ensured there is enough cash to keep registers running.
- Ability to deal with difficult customers and assist them with questions or concerns, while keeping a positive, friendly manner.
- Made sure all areas were covered and running smoothly.
- Cross-trained in a variety of positions at Target; Operator, cashier, guest services, sales floor, food avenue and photo.
Education
High School Diploma -
Sherwood High School
Sherwood, ORHigh School Diploma -
Portland Community College
Portland, ORSkills
- Proficiency in MS Word
- Proficiency in Excel
- Proficiency in Power Point
- Proficiency in Outlook
- Proficiency in Hubspot
- Excellent time management
- Excellent organizational skills
- Kitchen Experience
- Detail Oriented
- Typing
- Multi-line Phone System
- Computer skills
- Multi-tasking ability
- Microsoft Office
- Strong verbal communication
- Food Preparation
- Excellent Customer Service
- Customer service
- Guest Services
- Greeting customers
Certification
- Food Handler Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
La-Z-Boy Furniture
10.2025 - Current
Retail Sales Associate
Ross Dress For Less/dd's Discounts
08.2025 - 10.2025
Kitchen Assistant
Dinners By Shelby
10.2020 - 07.2025
Delivery Coordinator
Georgetown Manor Inc
08.2014 - 12.2019
Guest Service Attendant
Target
10.2005 - 11.2014
High School Diploma -
Sherwood High School
High School Diploma -
Portland Community College