SHATORIA D. COOKS
Texarkana,Texas
Summary
Motivated and compassionate Licensed Practical Nurse with strong clinical training and a passion for providing quality, compassionate care. Experienced in supporting patients across the lifespan while maintaining professionalism, safety, and teamwork.
Overview
13
13
years of professional experience
Work History
Customer Service Rep
Teleperformance
2021.09 - 2023.07
- My job duties included assisting members with their healthcare benefits, such as monthly premiums, plan details and making appointments when needed. I also assisted with filing claims and prior authorizations for medical needs. I made sure they were also aware of all the benefits offered under their plan.
- Worked Remotely
CNA
The Retreat at Kenwood
2018.05 - 2020.12
- Assisted residents with their activities of daily living. My duties included monitoring vital signs, assisting with meals and grooming as needed.
FedEx Ground Trace Agent
Harte Hanks
2015.04 - 2018.10
- My responsibilities included making every FedEx customer experience outstanding, by tracing customer packages. I also provided customers with information to their nearest FedEx location to speak with drivers regarding any discrepancies in their delivery, all while providing customers with great customer service.
Cashier/Customer Service Rep
Aramark
2010.03 - 2014.12
- My responsibilities included providing excellent customer service, while entering purchases into the cash register to calculate total purchases for customers. Also responsible for reconciling balances and receipts at the end of my shift.
Education
Licensed Vocational Nurse - Nursing
University of Arkansas Hope-Texarkana (UAHT)
Texarkana, AR12.2025
Diploma - undefined
Texas High School
Texarkana, TX05.2008
Skills
Excellent organizational skills
Creative problem solver
Exceptional communication skills
Quick learner
Medication Administration
Vital Signs Monitoring
Wound Care
Infection Control
EMR Documentation
ADLs & Patient Mobility
Patient Safety
Team Collaboration
Time Management
Skilled call center operations
Proficiency in MS Word
Data Entry
Clinical Experience
Licensed Practical Nurse-Clinical Rotations
Various Facilities
Clinical sites included:
- Hillcrest
- St. Michael’s Hospital
- CTC Clinics
- SWARMC
- Heather Manor Rehabilitation
Responsibilities included:
- Provided direct patient care including vital signs, ADLs, and mobility assistance
- Administered medications under supervision per facility protocol
- Performed wound care and followed infection control standards
- Documented patient information accurately using EMR systems
- Monitored patient conditions and reported changes to nursing staff
- Collaborated with RNs, physicians, CNAs, and interdisciplinary teams
- Assisted with patient education and discharge planning
Timeline
Customer Service Rep
Teleperformance
2021.09 - 2023.07
CNA
The Retreat at Kenwood
2018.05 - 2020.12
FedEx Ground Trace Agent
Harte Hanks
2015.04 - 2018.10
Cashier/Customer Service Rep
Aramark
2010.03 - 2014.12
Diploma - undefined
Texas High School
Licensed Vocational Nurse - Nursing
University of Arkansas Hope-Texarkana (UAHT)