Octavia Mack
Kissimmee,FL
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions.
Overview
13
13
years of professional experience
Work History
Customer Service Rep
Manpower
Orlando, USA
01.2019 - 05.2019
- Handled inbound calls to process orders and contact doctor office to request prescription refills.
- Match orders to patient’s profile to ensure no allergies are at risk.
- Download refill orders and ship to verified address.
Warehouse Coordinator
Veritiv
Memphis, USA
09.2006 - 11.2018
- Greet all customers, contracted couriers for will calls of customer products and ensures compliance with pedestrian safety, loading procedures and paperwork.
- Review Proof of Delivery (POD) daily and report any issues to customer service.
- Schedule inbound freight, receive items to be warehoused.
- Handle phone calls and emails regarding delivery, scheduling, shipping, and direct to appropriate department.
- Process and file receiving paperwork, POD's.
- Assist Inventory Control with counts, audits and problem item resolution.
Education
Associate of Arts - Education
University Of Memphis
Memphis, TN01.2007
Skills
- Ability to work independently
- Multitasking
- Excellent verbal communication skills
- Excellent written communication skills
- Outstanding interpersonal skills
- Conflict management skills
- Excellent organizational skills
- Time management skills
- Customer relations skills
- Strong problem solving skills
- Ability to handle multiple tasks
- Customer relationship management
- Adaptability
- Problem solving
- Attention to detail
- Customer engagement
- Call center experience
- Inbound and outbound calling
- Shipping and logistics
References
Available upon request
Phone
cell, 407-799-1650
Timeline
Customer Service Rep
Manpower
01.2019 - 05.2019
Warehouse Coordinator
Veritiv
09.2006 - 11.2018
Associate of Arts - Education
University Of Memphis