Jakayla Bell
Fort Cavazos,TX
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
4
4
years of professional experience
Work History
Customer Service Rep
CVS
Remote, United States
09.2023 - Current
- Resolved customer issues and complaints quickly and professionally, resulting in a 93% customer satisfaction rating
- Established and maintained positive relationships with customers
- Developed and implemented customer service strategies that improved customer experience and loyalty
- Researched and identified innovative solutions to improve customer service processes.
- Answer inbound calls
System Support Specialist
General Dynamics Information Technology Inc
Remote
08.2022 - 08.2023
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Conducted training sessions for users on new applications or systems functions.
- Provided user support on a variety of technical issues related to system operations.
Warehouse Associate
Amazon
University Park, United States
08.2020 - 07.2022
- Resolved customer complaints in a timely and professional manner
- Utilized a Warehouse Management System (WMS) for efficient order picking and tracking
- Collaborated with cross-functional teams to improve logistics operations and increase efficiency.
Education
CNA Certificate -
Nirvana Institue
Chicago08.2023
High School Diploma -
West Aurora High School
Aurora05.2021
Skills
- Customer Service
- Ability to work under pressure
- Communication Skills
- Documentation Review
- Ability to work in a team
- Multitasking
- Decision Making
- Problem Solving
- Microsoft Office
- Ability to Work Under Pressure
- Time Management
- Problem Solving
- Inbound & Outbound Calls
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Rep
CVS
09.2023 - Current
System Support Specialist
General Dynamics Information Technology Inc
08.2022 - 08.2023
Warehouse Associate
Amazon
08.2020 - 07.2022
CNA Certificate -
Nirvana Institue
High School Diploma -
West Aurora High School