Vanessa Alcantara
Wenatchee Wa,WA
Summary
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my business experience to the fullest.
Overview
15
15
years of professional experience
Work History
Customer Service Rep
Circle K
07.2013 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Paralegal/Receptionist
David M. Abercrombie LLC
06.2005 - 09.2009
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Produced legal documents such as briefs, pleadings and appeals.
- Collaborated with attorneys to develop strategies for each case.
- Assisted attorneys with reviewing and organizing witness reports.
- Wrote and filed pleadings with Type court on schedule to maximize case success.
- Contacted witnesses to testify under oath at court hearings.
- Created weekly, monthly and quarterly expense reports.
Receptionist
Lake chelan School District
02.2002 - 05.2005
- Customer Service Experience, Multi Line phone system, fax machine
Education
AA Degree - Graphic Design
Westwood College - Denver North
Denver, CO10.2019
High School Diploma - General Studies
Lake Chelan High School
Lake Chelan Wa06.1999
Skills
- Customer Service, filing, computer Software, answering multi line phone system, bilingual english/spanish
- STRENGTH
- Arts and crafts
- Administrative Support
- Order Processing
- Data Evaluation
- POS Systems Expertise
- Managing Multiple Tasks
- Customer Service
- Office Equipment Proficiency
- Calendaring
- Multi-Line Telephone Operation
- Professional Telephone Demeanor
- Customer Relations
- Money Handling Abilities
- Customer Relationship Management
- Microsoft Word
- Calm and Professional Under Pressure
- Multi-Line Phone Talent
- Computer Proficiency
- Stocking and Replenishing
- Closing Sales
- Credit Card Payment Processing
- Recordkeeping Strengths
- Filing
- Typing Proficiency
- Retail Sales Customer Service
- POS Systems and Ordering Platforms
- Schedule Mastery
- Policy and Procedure Adherence
- Refund Processing
- Report Transcription
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Rep
Circle K
07.2013 - 02.2017
Paralegal/Receptionist
David M. Abercrombie LLC
06.2005 - 09.2009
Receptionist
Lake chelan School District
02.2002 - 05.2005
AA Degree - Graphic Design
Westwood College - Denver North
High School Diploma - General Studies
Lake Chelan High School
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