Miguel Garza
San Antonio,Texas
Summary
Led initiatives aimed at professional development to drive organizational growth. Cultivated a culture of excellent customer service to enhance client relationships. Committed to continuous learning to leverage new skills for business advancement.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AT&T
09.2025 - 01.2026
Facilitated effective communication with customers to address billing issues. Cultivated patience and empathy to enhance customer satisfaction during service calls. Employed strategic questioning techniques to uncover customer needs and propose tailored solutions.
Senior Financial Advisor
United Texas Credit Union
11.2023 - 09.2025
Facilitated seamless transactions for members by handling wire transfers, balance inquiries, and loan modifications. Enhanced customer satisfaction by effectively resolving issues and de-escalating conflicts. Strengthened team performance through dedicated support and service excellence.
Sales Representative
Kohls Department Store
06.2022 - 01.2023
Facilitated efficient processing of Amazon returns while delivering exceptional service as a Sales Associate at Kohl's.
Kitchen Hand
Bill Millers BBQ
11.2020 - 05.2022
Assisted in maintaining cleanliness and organization at Bill Miller as a bus boy. Collaborated with team members at the chicken table to ensure efficient service. Adapted quickly to fast-paced work environment, enhancing teamwork skills.
Cashier
TJ Maxx, TJX Companies
11.2019 - 03.2020
Assisted customers with inquiries and transactions at TJ Maxx. Operated cash register and processed sales efficiently. Supported sales floor operations by maintaining product displays and ensuring a positive shopping experience.
Education
High School Diploma - Information Technologies
Holmes HS
San Antonio, TX06.2021
Skills
- Leveraged sales expertise and customer service skills to address client needs effectively
- Achieved comprehensive understanding of Cisco web technologies, computer science, and business management principles, preparing for advanced educational opportunities
- Achieved proficiency in Python and JavaScript programming, enhancing software development capabilities Strengthened network security through effective management of firewalls and antivirus applications Expanded understanding of internet technologies, including IP addresses, DNS, routing, packets, protocols, and cybersecurity measures
- Cultivated strong communication channels with customers and co-workers to support team objectives and customer satisfaction
- Exhibited proficiency in executing tasks autonomously with minimal oversight
- Applied extensive understanding of software applications and hardware components to optimize user experience and system performance
- Achieved high-quality document production in MS Word Enhanced data insights through effective use of MS Excel Delivered engaging presentations with MS PowerPoint
- Applied advanced comprehension and retention techniques to enhance information assimilation and recall
- Achieved seamless communication with diverse clientele through bilingual proficiency Enhanced team collaboration by providing translation support for key documents and discussions Strengthened customer engagement by addressing language barriers effectively
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
AT&T
09.2025 - 01.2026
Senior Financial Advisor
United Texas Credit Union
11.2023 - 09.2025
Sales Representative
Kohls Department Store
06.2022 - 01.2023
Kitchen Hand
Bill Millers BBQ
11.2020 - 05.2022
Cashier
TJ Maxx, TJX Companies
11.2019 - 03.2020
High School Diploma - Information Technologies
Holmes HS