Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Deanna Gallardo

Hawthorne,CA

Summary

Recognized as 2024 Unifirst Employee of the Year for outstanding performance and dedication.

Assisted in renewing major contracts with Forest Lawn, King's Hawaiian Bakery, Cedarlane Foods, and Carl's Jr. Restaurants. Supported account management by addressing client requests and ensuring satisfaction.

Assisted in administrative tasks for 20 years, including 16 years with Budget Uniform and 4 years with Unifirst after acquisition. Excelled in accounts receivables, maintaining high collection rates. Promoted to service coordinator after 4 years, managing customer relationships and resolving issues. Supported independent projects for company owners. Continued as customer service representative post-acquisition, maintaining major customer accounts and receivables.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

Unifirst Corporation
Gardena, CA, USA
01.2022 - 01.2026
  • Accounts Receivables
  • Handling Customer Inquiries
  • Processing Orders
  • Updating Contract Renewals
  • Handling special projects for management
  • Trainer for new employees
  • Handled major accounts, such as Kings Hawaiian, Forest Lawn, Cedarlane Foods, due to being the most senior employee. Forest Lawn specifically mentioned that I was one of the reasons they renewed their contract with Unifirst insisting that I continue Handling their account.
  • Budget Uniform was acquired by Unifirst in January 2022. At the time. I was the Service Coordinator with Budget. Unfortunately, Unifirst did not have that position but kept me on as a CSR. I excelled at learning their systems, that we're changed 3 times during my tenure. Until my last day of employment, I was the go to person for any and all things pertaining to managing their systems.
  • Employee of the Year - 2024

Customer Service Representative

Unifirst Corporation
Gardena, CA, USA
01.2022 - 01.2026
  • Accounts Receivables
  • Handling Customer Inquiries
  • Processing Orders
  • Updating Contract Renewals
  • Handling special projects for management
  • Trainer for new employees
  • Handled major accounts, such as Kings Hawaiian, Forest Lawn, Cedarlane Foods, due to being the most senior employee. Forest Lawn specifically mentioned that I was one of the reasons they renewed their contract with Unifirst insisting that I continue Handling their account.
  • Budget Uniform was acquired by Unifirst in January 2022. At the time. I was the Service Coordinator with Budget. Unfortunately, Unifirst did not have that position but kept me on as a CSR. I excelled at learning their systems, that we're changed 3 times during my tenure. Until my last day of employment, I was the go to person for any and all things pertaining to managing their systems.
  • Employee of the Year - 2024

Service Coordinator

Budget Uniform
Gardena, CA, USA
01.2006 - 01.2022
  • Supervised 15 drivers and their daily activities
  • Customer support
  • Maintained fleet of 15 trucks
  • Daily check in of drivers

Service Coordinator

Budget Uniform
Gardena, CA, USA
01.2006 - 01.2022
  • Supervised 15 drivers and their daily activities
  • Customer support
  • Maintained fleet of 15 trucks
  • Daily check in of drivers

Parent

Hawthorne, CA, USA
04.1998 - 01.2006
  • I took time off to spend raising my two children until they were old enough for me to go back to work.

Parent

Hawthorne, CA, USA
04.1998 - 01.2006
  • I took time off to spend raising my two children until they were old enough for me to go back to work.

Assistant Manager

Drug Emporium
Redondo Beach, CA, USA
02.1994 - 04.1998
  • Managed a staff of 25 employees
  • Cash handling
  • Reconciliation of Daily sales
  • Customer servicePayroll

Assistant Manager

Drug Emporium
Redondo Beach, CA, USA
02.1994 - 04.1998
  • Managed a staff of 25 employees
  • Cash handling
  • Reconciliation of Daily sales
  • Customer servicePayroll

Education

Associate of Arts - Audio/Visual Communication

El Camino College
Torrance, CA

High school diploma -

Leuzinger High School
Lawndale, CA

Skills

Demonstrated expertise in technical systems and software applications

Oversaw inventory control processes to ensure optimal stock levels

Leveraged advanced computer skills to enhance operational efficiency

Facilitated employee relations initiatives to enhance workplace communication and collaboration

Executed accurate data entry processes to ensure information integrity

Oversaw comprehensive account management processes to enhance client relationships

Facilitated effective communication through phone interactions Assisted customers with inquiries and concerns Supported team members in maintaining professional phone etiquette

Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing shared calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow

Facilitated customer issue escalation processes to ensure timely resolution

Assisted users in navigating Microsoft Word features Supported document formatting and editing tasks Helped teams collaborate effectively on shared documents

Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration

Managed high-volume inbound and outbound calls to ensure customer satisfaction

Oversaw administrative functions to enhance operational efficiency

Executed manual handling procedures to ensure safe and efficient movement of materials

Assisted in creating presentations using Microsoft PowerPoint Supported team members in developing visual aids for meetings Contributed to the design of engaging slides to enhance communication

Executed fundamental mathematical operations to ensure accuracy in calculations

Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and correspondence Contributed to efficient communication through accurate data entry

Assisted customers through live chat to resolve inquiries and provide support Facilitated communication between clients and support teams to enhance service delivery Maintained accurate records of customer interactions for future reference

Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules

Assisted in developing marketing materials to support campaigns Collaborated with team members to execute promotional events Supported data collection for market research initiatives

Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery

Demonstrated meticulous attention to detail in all tasks and projects

Managed client services operations to enhance customer satisfaction and retention

Assisted teams in utilizing productivity software to enhance workflow efficiency Supported colleagues in troubleshooting software issues to minimize downtime Facilitated training sessions on software features to improve user proficiency

Assisted customers in identifying product needs and preferences Supported sales team in achieving monthly targets through effective communication Contributed to maintaining organized inventory and product displays

Assisted in creating and formatting documents using word processing software Supported team members in editing and proofreading written materials Contributed to the organization of files and documents for easy access

Assisted in data entry and analysis using Microsoft Excel Supported team members in creating spreadsheets for project tracking Helped maintain organized records for efficient data retrieval

Demonstrated exceptional organizational skills to streamline project workflows

Executed cash handling procedures to ensure accurate financial transactions

Managed contract negotiations and execution to ensure compliance and mitigate risks

Executed computer operations to ensure system functionality and efficiency

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Languages

English

Timeline

Customer Service Representative

Unifirst Corporation
01.2022 - 01.2026

Customer Service Representative

Unifirst Corporation
01.2022 - 01.2026

Service Coordinator

Budget Uniform
01.2006 - 01.2022

Service Coordinator

Budget Uniform
01.2006 - 01.2022

Parent

04.1998 - 01.2006

Parent

04.1998 - 01.2006

Assistant Manager

Drug Emporium
02.1994 - 04.1998

Assistant Manager

Drug Emporium
02.1994 - 04.1998

Associate of Arts - Audio/Visual Communication

El Camino College

High school diploma -

Leuzinger High School
Deanna Gallardo