
Recognized as 2024 Unifirst Employee of the Year for outstanding performance and dedication.
Assisted in renewing major contracts with Forest Lawn, King's Hawaiian Bakery, Cedarlane Foods, and Carl's Jr. Restaurants. Supported account management by addressing client requests and ensuring satisfaction.
Assisted in administrative tasks for 20 years, including 16 years with Budget Uniform and 4 years with Unifirst after acquisition. Excelled in accounts receivables, maintaining high collection rates. Promoted to service coordinator after 4 years, managing customer relationships and resolving issues. Supported independent projects for company owners. Continued as customer service representative post-acquisition, maintaining major customer accounts and receivables.
Demonstrated expertise in technical systems and software applications
Oversaw inventory control processes to ensure optimal stock levels
Leveraged advanced computer skills to enhance operational efficiency
Facilitated employee relations initiatives to enhance workplace communication and collaboration
Executed accurate data entry processes to ensure information integrity
Oversaw comprehensive account management processes to enhance client relationships
Facilitated effective communication through phone interactions Assisted customers with inquiries and concerns Supported team members in maintaining professional phone etiquette
Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing shared calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow
Facilitated customer issue escalation processes to ensure timely resolution
Assisted users in navigating Microsoft Word features Supported document formatting and editing tasks Helped teams collaborate effectively on shared documents
Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
Managed high-volume inbound and outbound calls to ensure customer satisfaction
Oversaw administrative functions to enhance operational efficiency
Executed manual handling procedures to ensure safe and efficient movement of materials
Assisted in creating presentations using Microsoft PowerPoint Supported team members in developing visual aids for meetings Contributed to the design of engaging slides to enhance communication
Executed fundamental mathematical operations to ensure accuracy in calculations
Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and correspondence Contributed to efficient communication through accurate data entry
Assisted customers through live chat to resolve inquiries and provide support Facilitated communication between clients and support teams to enhance service delivery Maintained accurate records of customer interactions for future reference
Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
Assisted in developing marketing materials to support campaigns Collaborated with team members to execute promotional events Supported data collection for market research initiatives
Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
Demonstrated meticulous attention to detail in all tasks and projects
Managed client services operations to enhance customer satisfaction and retention
Assisted teams in utilizing productivity software to enhance workflow efficiency Supported colleagues in troubleshooting software issues to minimize downtime Facilitated training sessions on software features to improve user proficiency
Assisted customers in identifying product needs and preferences Supported sales team in achieving monthly targets through effective communication Contributed to maintaining organized inventory and product displays
Assisted in creating and formatting documents using word processing software Supported team members in editing and proofreading written materials Contributed to the organization of files and documents for easy access
Assisted in data entry and analysis using Microsoft Excel Supported team members in creating spreadsheets for project tracking Helped maintain organized records for efficient data retrieval
Demonstrated exceptional organizational skills to streamline project workflows
Executed cash handling procedures to ensure accurate financial transactions
Managed contract negotiations and execution to ensure compliance and mitigate risks
Executed computer operations to ensure system functionality and efficiency
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams