Arlene Seitz
North Las Vegas,NV
Summary
Oriented Esthetician with a strong background in business, sales, and customer service. Exceptional skills in meeting spa goals and exceeding client expectations. Deep knowledge of skin conditions and effective treatments as a friendly Skincare Consultant. Expertise in building relationships, maintaining loyal business, and providing excellent sales and customer service. Highly organized and detail-oriented to manage efficient and effective store operations.
Overview
6
6
years of professional experience
Work History
Call Transfer Agent/customer Care/customer Service
Hilton
06.2022 - 05.2024
- Consistently met or surpassed time share sales quotas.
- Enabled smooth customer booking process.
- Managed customer's card information while ensuring accurate verification
- Updated client profiles in the system when necessary to ensure accurate record keeping.
Student Esthetician
Academy Of Hair Design, Las Vegas
Las Vegas, NV
01.2022 - 05.2022
- Stocked shelves with inventory items including lotions, creams, gels.
- Advised customers about homecare regimens for optimal results.
- Provided facial and body treatments to clients, such as waxing, exfoliation, massage, microdermabrasion and skin care.
- Conducted skin analysis for clients to determine appropriate treatments and products.
- Maintained a clean and sanitary work environment in accordance with state regulations.
- Performed daily cleaning duties of spa equipment and tools.
- Assisted other estheticians with client services when needed.
Warehousing
Amazon
06.2018 - 12.2021
- Increased customer satisfaction ratings by addressing return concerns promptly.
- Skilled in problem-solving for customer accounts & packages
- Trained new staff members on proper warehousing techniques.
Education
Diploma/licensed - Esthetics
Academy of Hair Design
05.2022
Skills
- Customer-oriented
- Eyebrow mapping and tinting
- Lash lift and tint
- Client retention
- Brow mapping and waxing
- Brazilian bikini wax trained
- Sugar wax trained
- Pre and post-wax treatment care
- Male and female waxing
- Product and service sales
- Stocking
- Effective communication
- Sanitation and sterilization
- Microdermabrasion treatments
- Led light therapy
- Relationship building and management
- Professional demeanor
- Skin care education
- Facials
- Extractions
- Wellness and relaxation techniques
- Nevada-licensed esthetician
- Eyelash extension application
- Tanning certified
- Bacial (back facial) techniques
- Guest services expertise
- Customer account management
- Call handling techniques
Languages
Spanish
Native/ Bilingual
Timeline
Call Transfer Agent/customer Care/customer Service
Hilton
06.2022 - 05.2024
Student Esthetician
Academy Of Hair Design, Las Vegas
01.2022 - 05.2022
Warehousing
Amazon
06.2018 - 12.2021
Diploma/licensed - Esthetics
Academy of Hair Design
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