Victoria Acosta

Key Objective: Train installers and end users on proper equipment installation, usage and maintenance to insure end user satisfaction .

• Conducted orientation sessions and organized in store training for new installations in 1500+ stores.
• Installed new equipment and demonstrated proper use and operation along with routine maintenance protocols.
• Developed and maintained courteous and effective working relationships with end users.
• Applied advance knowledge of equipment and used critical thinking skills to troubleshot and diagnosed problems, with outcome of restoring machines to peak performance without need to replace or repair.
• Trained internal team members on troubleshooting and diagnostics or replacement guidelines.

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Kept projects on schedule 90% by managing, production, third party vendors and stores adjusting workflows to meet deadlines.

Key Accomplishments: Structured, Implemented and managed monthly auto-ship program. Trade Show Lead.

Program Contracts:

• Managed 1,300 auto replenishment customers and supervised 6 sales reps and controlled execution of key account contracts

Pre Event:

• Managed administrative logistics of events planning , event booking and travel.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.

Event:

• Worked independently to set-up and break down booth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional presentations.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing and technical support.
• Built relationships with customers and community to promote monthly replenishment program to support sustainable long term business revenue and organic growth.
• Kept detailed records of daily activities through online customer database