TARSHA R. COLLINS
Guest Service Agent
Detroit,MI
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Fron Desk Agent
Home2 Suites By Hilton
West Bloomfield, MI
09.2021 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Night Auditor
Double Tree Hotel By Hilton
Detroit , MI
04.2020 - 09.2021
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input financial data and produced reports using OnQ.
Paraprofessional
GEE Edmonson Academy
Detroit, MI
01.2014 - 03.2020
- Para-Professional/Small groups
- Assist teachers grades K-5 in providing students with a safe, loving, stimulating, and nurturing environment
- Work with individual students or small groups of students to reinforce learning materials and skills initially introduced by certified staff
- Assist in devising special strategies for reinforcing learning materials and skills based on the understanding of individual students
- Monitor work, correct papers, and supervise curriculum-based testing (NWEA) h Provide student supervision (in class, lunchroom, recess, etc) h Execute appropriate and positive discipline strategies in the classroom when directed by the classroom teacher h Assist with bulletin boards and decorations for special events for instructional purposes.
Massage Therapist
McCleod Chiropractor, Kelly
Eastpointe, MI
01.2012 - 01.2012
- Assisted in establishing a successful structure for a growing company
- Ability to assess organizational needs and implement administrative procedures
- Detail-minded with a good eye for balance and organization
- Provide therapeutic massage to compliment the chiropractic adjustments to clients
- Performed therapy on individuals involved in auto accidents, workers' compensation injuries, and those in need of massage to address muscular complaints h Performed specialized therapy including deep tissue (neuromuscular), trigger work, and general Swedish massage incorporating heat, ice, and essential oils where indicated h Consulted with medical and professional staff of other departments and personnel from associated health care fields to plan and coordinate joint patient and management objectives
- Conducted staff conferences and plans training programs to maintain proficiency of therapy techniques and use of new methods and equipment to meet patients' needs.
Paraprofessional
Winans Academy of Performing Arts
Detroit, MI
01.2003 - 01.2005
- Continually maintained student interest and provided an interactive atmosphere
- Managed classrooms, followed lesson plans, and provided instruction relative to daily coursework
- Read with a struggling reader mornings before school to improve his interest and ability
- Guided students with homework assignments and test preparation skills
- Helped coordinate celebrations and special events
- Assisted with grading and classroom preparation
- Assisted teachers in developing coping mechanisms and developing behavior modification plans for students
- Established rapport and sense of trust with children and parents.
- Relieved classroom teacher during breaks and maintained order and structure in classroom
Receptionist
Perfecting Church
Detroit, MI
01.1999 - 01.2003
- Operated telephone switchboard to receive incoming calls
- Recorded, compiled, entered, and retrieved information, by hand and using computer
- Heard and resolved complaints from customers and public
- Filed and maintained records
- Collected and distributed messages for employees of organization
- Analyzed data to determine answer to customer and public inquiry
- Transmitted information and documents to customer, using computer, mail, and facsimile
- Greeted persons entering establishment, determined nature and purpose of visit, and directed visitor to specific destination, and answered questions and provided information
Education
Certificate - Massage Therapy
Irene's Myomassology Institute, Inc.
Southfield, MI 01.2010 - 01.2011
Certificate - Certified Nursing Assistant (CNA)
Trident Technical College
Charleston, SC 08.1997 - 08.1998
Associate of Arts - Business Administration And Management
Wayne County Community College District
Detroit, MI 01.2022 - Current
Skills
Problem-solving skills
Guest services
Cash Handling
Word processing
Time management
Clerical duties
Hospitality service expertise
Timeline
Associate of Arts - Business Administration And Management
Wayne County Community College District
01.2022 - Current
Fron Desk Agent
Home2 Suites By Hilton
09.2021 - Current
Night Auditor
Double Tree Hotel By Hilton
04.2020 - 09.2021
Paraprofessional
GEE Edmonson Academy
01.2014 - 03.2020
Massage Therapist
McCleod Chiropractor, Kelly
01.2012 - 01.2012
Certificate - Massage Therapy
Irene's Myomassology Institute, Inc.
01.2010 - 01.2011
Paraprofessional
Winans Academy of Performing Arts
01.2003 - 01.2005
Receptionist
Perfecting Church
01.1999 - 01.2003
Certificate - Certified Nursing Assistant (CNA)
Trident Technical College
08.1997 - 08.1998