Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Pfaff

St. Petersburg,FL

Summary

Dynamic and results-oriented professional with a diverse background, including a pivotal role at Downtown Charlies where I led service operations and enhanced customer satisfaction. Skilled in administrative assistance and research, with a proven track record in community volunteering and fostering team collaboration. Excelled in fast-paced environments, demonstrating exceptional organizational and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Lead Server

Downtown Charlies
09.2023 - 06.2024
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.

Cashier

Julian Brothers Bakery
08.2022 - 10.2022
  • Restocked and organized merchandise in displays.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Bachelor of Science - Marine Biology

Eckerd College
St. Petersburg, FL
12-2026

Associate of Arts - General Studies

Oakland Community College
Bloomfield Hills, MI
06-2024

High School Diploma -

Clawson Highschool
Clawson, MI
06-2023

Skills

  • Community volunteering
  • Job shadowing
  • Administrative assistance
  • Research and analysis

Timeline

Lead Server

Downtown Charlies
09.2023 - 06.2024

Cashier

Julian Brothers Bakery
08.2022 - 10.2022

Bachelor of Science - Marine Biology

Eckerd College

Associate of Arts - General Studies

Oakland Community College

High School Diploma -

Clawson Highschool
Kathryn Pfaff