Kelly Wendt
Business Execution Consultant
Omaha,NE
Summary
Business-driven Operations Consultant known for exceptional Fiserv related knowledge. Known to be a leader in any type of situation. Pursuing a new position where an understanding of the financial industry will be widely appreciated.
Overview
23
23
years of professional experience
Work History
Business Execution Consultant
Wells Fargo Bank
Des Moines, IA
05.2021 - Current
- Responsible for validating all fees, interest and minimum payment dues are calculated correctly for credit card accounts
- Identify ways to automate manual tasks
- Ensure payments are being applied correctly to cardholder accounts
- Provide support to internal partners and projects
- Testing and validation of implemented projects and fixes.
System Quality Assurance Senior Analyst
Wells Fargo Bank
Des Moines, IA
03.2016 - 05.2021
- Proactively identify, communicate and document all areas of potential risk
- Work closely with lines of business to develop a road-map for program enhancements and ensure alignment on priorities and deadlines
- Responsible for project coordination according to stated timeline
- Collaborate with internal partners and external vendors on issue resolution and root cause analysis
- Testing and validation for large projects
- Communicate and document all issues identified while testing
- Demonstrates the leadership skills and abilities necessary to effectively train new hires in the roles and responsibilities of the position.
Senior Business Analyst
FDR/FISERV
Omaha, NE
06.2015 - 03.2016
- Maintained multiple projects simultaneously while staying focused and organized in a fast paced environment
- Evaluate a client’s business needs and challenges to identify a suitable solution for the client
- Organize necessary resources to deliver a project within communicated timeline and cost
- Continually communicate with management, client and internal partners to ensure all are aware of progress, risks, potential issues and resolutions
- Prepare training documentation for new hires and teammates.
Service Analyst II
FDR/FISERV
Omaha, NE
11.2007 - 06.2015
- Liaison between a large client and internal business partners for system/application issues
- Worked closely with all levels of the organization via verbal and written communications
- Built and maintained positive and productive relationships with client and internal partners
- Proactively identify and report potential obstacles or risks then ensure a resolution is identified and documented
- Assisted with new start-ups and customer migration
- Participated in on-site quarterly reviews.
Service Analyst II
FDR/FISERV
Omaha, NE
08.2004 - 11.2008
- Point person for all clients who utilized FDR/Fiserv’s risk products
- Collaborated with internal business partners to recommend solutions for client’s business needs and challenges
- Maintained ongoing customer care and support
- Advised management of sales opportunities as well as potential issues or risks related to projects.
Client Relationship Manager
FDR/FISERV
Omaha, NE
03.2000 - 08.2004
- Managed multiple clients in an assigned portfolio (product start-up and on-going customer care)
- Worked with internal business partners to ensure a client’s needs were met and complaints or issues were resolved in a timely manner
- Identified opportunities to increase client retention and satisfaction
- Possessed the tenacity to drive complicated issues to resolution and long term prevention.
Education
Bachelor of Science - Criminal Justice
University of Nebraska
12.2023
Skills
- Analytical and Critical Thinking
- Compliance understanding
- Decision Making
- Customer Communication
- Cross-functional teamwork
- Mainframe environments
- Verbal and Written Communication
- Operating Procedures and Policies
- Problem Solving
- Detail-Oriented
- Customer Complaint Resolution
- Business Needs Assessment
- Business Objective Analysis
- Account Servicing
Timeline
Business Execution Consultant
Wells Fargo Bank
05.2021 - Current
System Quality Assurance Senior Analyst
Wells Fargo Bank
03.2016 - 05.2021
Senior Business Analyst
FDR/FISERV
06.2015 - 03.2016
Service Analyst II
FDR/FISERV
11.2007 - 06.2015
Service Analyst II
FDR/FISERV
08.2004 - 11.2008
Client Relationship Manager
FDR/FISERV
03.2000 - 08.2004
Bachelor of Science - Criminal Justice
University of Nebraska
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