Sarah Holloran
Walton,KY
Summary
History of being an effective team player and adaptable to change. Will go the extra mile to make sure daily tasks are taken care of. Dedicated and a hard worker in any job that I have had.
Always friendly and a people person. People rarely dislike me as I have that go with the flow attitude. Enjoy life and learning new things. Positivity is the answer for everything. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Customer Service Representative/Sales
Promevo
Burlington, KY
10.2017 - Current
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Routinely answered customer questions regarding merchandise and pricing.
- Helped drive sales goals and achieve monthly quotas.
- Achieved a high amount of out calls when in customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Picker
SKF
Hebron, KY
09.2002 - 10.2017
- Pulled orders in an efficient manner to maintain demanding productivity goals.
- Removed items from shelves or storage bins and scanned tags.
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Billed the orders before they went on the truck.
Education
Some College - Business
Beckfield College
Florence, KY2008
High School Diploma -
Pendleton County High School
Falmouth, KY2001
Skills
- Interpersonal and written communication
- Extremely organized
- Detail oriented
- Empathetic to others
- Goal-oriented
- Computer literate
- Strong verbal communication
- Self-motivated
- Willingness to learn new things
- Inbound and Outbound Calling
- Adaptive team player
- Personable
- Excellent work ethic
- Lead prospecting
- Account servicing
- Customer service
- Sales experience
Accomplishments
Worked my way to sales from hard work and dedication.
Timeline
Customer Service Representative/Sales
Promevo
10.2017 - Current
Picker
SKF
09.2002 - 10.2017
Some College - Business
Beckfield College
High School Diploma -
Pendleton County High School
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