Kyle Clevenger
Akron,OH
Summary
Highly experienced business owner known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Developed sales skills in the aftermarket/OEM automotive parts industry.
Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of CRM systems and effective communication for optimal results.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
ECS Tuning
09.2021 - Current
- Developed strategic relationships with new and existing customers by learning preferences and managing regular communications.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Emphasized product features based on analysis of customers' needs.
- Applied communication and customer service skills to repair relationships and save customer sales.
- Managed friendly and professional customer interactions.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Worked with fellow representatives to meet phone and live chat goals.
- Kept live chat and phone scores above 92% with positive feedback.
Vice President/Operator
KC's Rifle&Pistol Range
01.2013 - Current
- Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents.
- Implemented marketing strategies which resulted in 30% growth of customer base.
- Developed innovative and targeted collateral to support overall branding objectives.
- Worked with marketing teams to create, deploy and optimize effective campaigns for range clients.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Created and implemented sales strategies to successfully meet company targets.
- Listened to customer needs and proposed matching solutions from company services.
- Demonstrated product features, answered questions and persuasively overcame objections.
Valvoline Technician
Valvoline Instant Oil Change
01.2014 - 04.2015
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Suggested additional services to customers in order to meet upsell goals.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Maintained shop areas keeping them clean and free of safety hazards.
- Completed fluid checks on automobiles.
- Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
- Sped up customer wait time by 5%
Education
Associate of Applied Business - Business Management
Stark State College
Canton, OH12.2020
High School Diploma -
Springfield High School
Springfield, OH05.2013
Skills
- Policy and procedure development
- Excellent work ethic
- Peer-to-peer work
- Conflict resolution
- Time management
- Public Speaking
- Problem Solving
- Judgement and Decision Making
- Leadership and People Development
- Communication
- Customer service
- Employee management
- Business development
- Attention to detail
- Driven
Timeline
Inside Sales Representative
ECS Tuning
09.2021 - Current
Valvoline Technician
Valvoline Instant Oil Change
01.2014 - 04.2015
Vice President/Operator
KC's Rifle&Pistol Range
01.2013 - Current
High School Diploma -
Springfield High School
Associate of Applied Business - Business Management
Stark State College
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