Ilene Caruso
New Milford,CT
Summary
Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
17
17
years of professional experience
Work History
Merchandise Associate/Cash Office Associate
Home Goods
New Milford, CT
05.2021 - Current
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Conferred with store managers to obtain information about customer needs and preferences.
- Answered customer questions regarding store merchandise, department information and pricing.
- Arranged consistent shelves, bins and racks within location followed by established planograms.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Verified products appeared at correct locations in proper quantities.
- Rotated manufacturer products.
- Greeted, serviced and thanked all customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated signage and price tags to reflect current sales.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory cycle along with providing help at another store location.
Personal Assistant/Warehouse Manager
Mr. Mark Drendel/Canine Styles
New Milford, Connecticut
05.2008 - 04.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated inventory sheets at all times for owner
- Organized and attended photo shoots.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Checked residencies for move-in readiness prior to client arrivals.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Sourced and ordered office equipment and supplies.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Coordinated and planned vacations for family.
- Kept detailed track of household and maintenance inventory and schedules.
- Picked up and dropped off clients at airport.
- Transported children to and from school, activities and appointments.
- Managed residential properties and staged homes prior to clients' arrivals.
- Oversaw daily operations and shipping and handling processes.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Performed inventories and stocked new equipment and Dog Accessories.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Created and enforced detailed organization processes to increase quality and service standards.
- Monitored performance and safety practices of all warehouse aspects.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Made weekly trips to NYC to deliver product to 3 stores.
Medical Assistant/Receptionist
Pediatrics PC
New Milford, CT
01.2005 - 06.2008
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in 2 Doctor/Pediatric Office.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained all prescribed laboratory testing.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Verified appropriate lab couriers picked up collected lab specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for accounting purposes.
Education
High School Diploma -
Ardsley High School
Ardsley, NY06.2022
Skills
- Team Collaboration
- Adaptability and Flexibility
- Cleaning and Sanitizing
- Quality Assurance
- Microsoft Office
- Workflow Coordination
- Customer Service
- Documentation and Record keeping
- Time Management
- Office operations
- Office supplies inventory management
- Organization skills
- Scheduling
- Office management
- Bookkeeping
- Administrative support
Timeline
Merchandise Associate/Cash Office Associate
Home Goods
05.2021 - Current
Personal Assistant/Warehouse Manager
Mr. Mark Drendel/Canine Styles
05.2008 - 04.2021
Medical Assistant/Receptionist
Pediatrics PC
01.2005 - 06.2008
High School Diploma -
Ardsley High School